Business Office Manager

Willow Brooke Senior Living • Stevens Point, WI

4d

About The Position

As our Business Office Manager , you will play a vital role in keeping our community running smoothly by:

📂 Providing clerical and administrative support to department leaders and the Executive Director
🗂️ Organizing and maintaining resident and staff files
💰 Tracking resident charges and performing billing functions
🧾 Managing payroll-related functions and assisting with benefits administration
🏢 Maintaining a professional, efficient business office and solving workflow challenges
🧑‍💼 Serving as the central point of contact for all job applicants
📝 Conducting pre-employment assessments, exit interviews, and onboarding activities
➕ Performing other duties as assigned by the Executive Director or designee

Requirements

• Strong verbal and written communication skills in English
• Resilient, dependable, punctual, and professional
• Excellent time management with accurate and timely reporting
• Adaptable and flexible to meet resident and staff needs
• Team-oriented with a collaborative mindset
• Highly organized with strong multitasking abilities
• Compassionate, empathetic, and an attentive listener
• Committed to outstanding customer service through respect, friendliness, and a willingness to help
• High School Diploma or GED required
• Prior office and payroll experience preferred
• Experience interviewing, training, supervising, and evaluating office staff preferred
• Proficiency with office equipment, computer systems, word processing, spreadsheets, and email preferred

Nice To Haves

• Associate’s Degree in Business Management preferred
• Prior office and payroll experience preferred
• Experience interviewing, training, supervising, and evaluating office staff preferred
• Proficiency with office equipment, computer systems, word processing, spreadsheets, and email preferred

Responsibilities

• Providing clerical and administrative support to department leaders and the Executive Director
• Organizing and maintaining resident and staff files
• Tracking resident charges and performing billing functions
• Managing payroll-related functions and assisting with benefits administration
• Maintaining a professional, efficient business office and solving workflow challenges
• Serving as the central point of contact for all job applicants
• Conducting pre-employment assessments, exit interviews, and onboarding activities
• Performing other duties as assigned by the Executive Director or designee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees