Business Office Manager

PACS Group•Cottage Grove, MN

13d•Onsite

About The Position

The Business Office Manager plays a key role in supporting the financial operations of the facility while ensuring exceptional service to residents, families, and staff. This position oversees billing, collections, resident trust accounts, Medicaid/Medi-Cal processes, and business office operations. The ideal candidate will possess strong medical billing and accounting skills, excellent organizational abilities, and maintain a positive, friendly, and professional approach in all interactions.

Requirements

High school diploma or equivalent required.
Medical billing and accounting experience is required.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and electronic billing systems.

Nice To Haves

Minimum one year of experience in a skilled nursing facility, long-term care setting, or healthcare business office preferred.
Knowledge of Medicare, Medicaid/Medi-Cal, managed care billing, and accounts receivable processes strongly preferred.
Experience with PointClickCare (PCC) preferred.
Strong understanding of healthcare reimbursement and long-term care billing practices.
Excellent accounting, bookkeeping, and organizational skills.
Ability to maintain confidentiality and handle sensitive financial information.
Strong analytical and problem-solving abilities.
Effective verbal and written communication skills.
Ability to interpret policies, procedures, and regulatory requirements.
Demonstrates professionalism, reliability, and attention to detail.
Positive, friendly, and service-oriented attitude with the ability to build strong relationships with residents, families, staff, and external partners.

Responsibilities

Manage daily business office functions and supervise business office staff.
Schedule, assign, and monitor work assignments to ensure operational efficiency and timely completion of tasks.
Provide coaching, performance feedback, and corrective action when necessary.
Maintain facility census records and report all census changes accurately and timely.
Attend stand-up and operational meetings as requested by the Administrator.
Perform skilled nursing facility billing functions, including Medicare, Medicaid/Medi-Cal, managed care, and private pay accounts.
Obtain and maintain managed care and Medicaid/Medi-Cal authorizations, including bed hold authorizations.
Monitor accounts receivable and conduct collection activities to reduce outstanding balances and bad debt.
Prepare bank deposits and assist with payment posting and reconciliation processes.
Manage resident trust funds, including maintaining accurate records and preparing monthly trust account statements.
Assist with financial reporting and other accounting-related duties as assigned.
Assist residents and families with Medicaid/Medi-Cal application processes.
Prepare and submit Treatment Authorization Requests (TARs) as required.
Track Medicaid/Medi-Cal eligibility and redetermination deadlines to ensure uninterrupted coverage and reimbursement.