Business Office Manager

PACS Group•Charleston, SC

17d•Onsite

About The Position

Cooper River Post Acute is a magnificent 176 bed skilled nursing facility located in the heart of Mount Pleasant, SC. We are looking for an organized, detail-oriented, and energetic Business Office Manager to lead the financial and administrative operations of our facility. If you thrive in a fast-paced environment, love problem-solving, and enjoy working with a supportive healthcare team — we’d love to meet you! This role supports facility operations by maintaining business office systems and supervising staff.

Requirements

Strong organizational and communication skills
Knowledge of AR, collections, and insurance billing
Ability to multitask and manage deadlines
Team player with a positive attitude and professional demeanor
High school diploma or equivalent
Strong understanding of skilled nursing billing and payment
Proficient in Microsoft products computer skills
Ability to read technical procedures
Ability to read and comprehend policy and procedure manuals
Ability to effectively present information and respond to questions from managers and employees
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Ability to solve practical problems
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Healthcare billing or long-term care experience preferred
Preferable one-year experience in a long term care facility
Knowledge and experience with PCC preferred

Responsibilities

Manage billing, accounts receivable, and collection activities for private collections in the facility
Organize, evaluate, and monitor business office operations
Meet with Clinical MDS and Therapy teams to ensure all coding on claims are accurate for billing purposes
Ensure integrity and confidentiality of all patients' financial data
Perform collection activities for patient accounts
Establish and maintain financial record keeping systems including: Issuing receipts, Preparing and making bank deposits, Recording payments using proper segregation of duties
Manage census activities including daily, weekly, and monthly balancing with nursing and admissions departments
Produce reports for analysis purposes as needed
Manage month-end close activities related to charge capture and submission of billing statements/invoices
Ensure compliance with all billing policies and procedures
Monitor ongoing projects related to AR, billing, and collections within the center
File claim appeals and reconsiderations when necessary
Obtain managed care and Medi-Cal or Medicaid authorizations including bedholds
Assist with managing resident trust fund, including printing and distributing monthly statements
Supervise business office staff, including taking appropriate disciplinary measures
Maintain census and report status changes
May attend stand-up meetings at the request of the Administrator
Assist with Medi-Cal or Medicaid applications
Prepare TARS as needed
Track Medi-Cal and Medicaid redeterminations
Participate in billing and payment processes including preparing bank deposits
Undertake collection activity for bad debts
Completes operational requirements by scheduling and assigning employees; following up on work results
Assist with the overall supervision and management of the business office staff