Business Office Manager
About The Position
Exeter Center is seeking a full time Business Office Manager to join their team! At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Requirements
- A high school diploma or equivalent is required
- At least five years of experience in billing and collections is required
- A strong understanding of RCM systems, processes, and performance metrics.
- A collaborative mindset with the ability to lead and develop a business office team.
- Confidence and professionalism in working with residents, families, and center leaders.
Nice To Haves
- A degree or post-secondary education or additional coursework in accounting or finance is preferred.
- Experience in billing and collections in a long-term care setting is preferred.
Responsibilities
- Lead day-to-day revenue operations including census management, billing, collections, adjustments, and Medicaid tracking.
- Collaborate across departments including Admissions, Clinical Reimbursement, and Social Services to ensure accurate and timely patient account management.
- Act as a financial liaison during the resident journey — from conducting financial interviews during admission to assisting with discharge obligations.
- Support compliance with state, federal, and corporate guidelines — including cash handling procedures and segregation of duties.
- Use expertise in revenue cycle performance metrics (bad debt, cash collections %, AR aging, and DSO) to identify challenges and develop sustainable, action-oriented solutions.
- Partner with Market RCM leaders to align with broader business office initiatives and access tools and support as needed.
Benefits
- Variable compensation plans
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
- On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
- Pet Insurance
- Term and Whole Life Insurance
- Short-term Disability
- Hospital Indemnity
- Personal Accident
- Critical Illness
- Cancer Coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
