Business Office Manager/HR Manager

Benedictine•MN-Byron, MN

About The Position

The Business Office Manager is responsible for the community’s revenue cycle management processes and serves as a liaison between the community and the Support Center. This role also develops, plans and implements Human Resource strategies, objectives and plans for the community, and is accountable for the general day-to-day operations of human resources, payroll, and benefits in compliance with federal and state laws and regulations. The HR Manager effectively interacts with community leadership and staff while maintaining confidentiality and professionalism.

Requirements

Associate’s Degree in business-related field or combination of High School Diploma and comparable experience
Two (2) or more years of Business Office Manager experience
One (1) or more years of healthcare accounts receivable and/or accounts payable experience
Accounting and general office software proficiency and use of general office equipment
Bachelor’s Degree with 3-5 years of experience, or an Associate’s Degree with 5-7 years’ experience
Labor relations experience - if community has a union

Nice To Haves

One (1) year prior management experience
Experience with a Human Resources Information System (HRIS)
Experience with an Applicant Tracking System (ATS)
Knowledge of the healthcare industry
Certified Payroll Professional Certification (CPP)
Professional in Human Resources Certification (PHR)
Experience working in a union facility
Union contract work environment experience as part of management

Responsibilities

Ensures compliance to State, Federal or County rules and regulations and Benedictine policies and procedures regarding all accounts receivable processes.
Develops proficiency and acts as a resource in the billing system, accounting software, online payer portals, and other applications, as needed.
Ensures all admissions and financial related paperwork is thoroughly completed for each admitted resident and obtains prior authorizations where applicable.
Manages resident set-up, applicable charges, payers and payer changes, and private pay set-up in billing system.
Performs eligibility checks, verifies insurance benefits, and provides coverage details to residents.
Responsible for initiating financial conversations and collecting down payments at referral following the Benedictine Collection Policy.
Drives the Medicaid application process for applicable residents.
Responsible for census management for the community.
Processes payments and performs daily bank deposits via desktop scanner, or a minimum of twice weekly if physical bank deposits are needed.
Enters ancillary charges and submits vendor invoices to Accounts Payable in accordance with corporate policies and procedures.
Oversees daily management of the Resident Trust Account (RTA) and petty cash, and assists in monthly reconciliation of the RTA.
Performs applicable month-end close activities and reconciles Expenses to Revenue on a monthly basis.
Completes annual Medicaid and Medicare Cost Reporting and other year-end activities.
Participates in monthly accounts receivable aging review and assists centralized billing office as needed for collection activities or other follow-up items.
Manages the selection, training, development and performance of assigned staff where applicable to retain a professional and motivated team.
Promotes the Benedictine Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing the Mission and Core Values into the day-to-day activities of the company.
Ensure community staffing needs are met by following the standardized hiring process, developing retention strategies, operation of the applicant tracking system and utilizing behavioral based interviewing techniques.
Schedule and facilitate the new employee welcome orientation program including new hire paperwork and processes.
Administer FMLA, accommodations, and other leaves of absence requests.
Support supervisors with the performance management process, including but not limited to: performance reviews, employee relations, coaching, corrective action, performance improvement plans, investigations and associate concerns.
Ensure adherence to the affirmative action plan, create and submit AA plan according to due dates – if applicable.