Business Office Manager AR

American Oncology Network•Urbana, IL

19h•Remote

About The Position

The Manager of Accounts Receivable, with support from the Director of RCM & Revenue Analytics, is responsible for overseeing timely processing of Accounts Receivable for assigned functions and staff members. This position requires a focus on customer service, and supports the A/R team through training, distribution of work to revenue cycle vendors, analysis of work tasks, and tracking of pre-billing, billing, collections and auditing. This role supervises the daily workflow and month end billing process performed by Revenue Cycle vendor. This position is responsible for the completion and performance management of all patient and insurance accounts receivable.

Requirements

A minimum of five years experience in finance and collections
Prior supervisory or management experience required.
Medical Billing experience including reasons for denial, fee schedules, etc.
Accounts Receivable experience required.
Understanding of Accounts Receivable and Collections, in a business-to-business environment.
Proven success in reducing DSO and collections.
Strong understanding of business strategies and drivers, particularly in a sales organization
Must have proven ability in the technical aspects of systems implementation, operation and support; strong organizational and time management skills; knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software and a high level of interpersonal skills to handle sensitive and confidential situations.

Nice To Haves

Medical collections experience preferred.
Multi State experience preferred.
Experience using AthenaIDX or similar billing software strongly preferred.
Experience working within Physician Practice preferred.

Responsibilities

Work with team to coordinate and monitor workflow/projects.
Hand-out necessary work (projects, spreadsheets) that needs to be completed.
Ensure Reps are following the Weekly Workflow with collaboration from Claims resolution Specialist team, conduct audit review when warranted.
Collaborate with Director identifying A/R areas for improvement
Review department productivity and take necessary action in areas of concern
Work with team to ensure A/R representatives work product status stays current
Ensure that patient payments through Portal are processed timely.
Ensure that the bad debt adjustments are approved in accordance to policy and are complete and reported on a monthly basis.
Review Account Receivable discrepancies to include overpayments, short payments, and denials
Review and approve credits and adjustments in appropriate system with valid reason.
Access remittances to review and determine reason and handle according to process and policy
Create documentation of short payment/denial for review and handling
Maintain correspondence fulfillment received from payers, patients and clients for proper handling
Create provider recoupment letters
Generate the Aged Accounts Receivable reports for high-profile accounts to review with management.
Prepare client-specific reports.
Thoroughly review open accounts and any issues prior to contacting client.
Develop positive relationship with client executive to review open AR on a weekly basis to reduce DSO.
Create and maintain collection documentation for each client.
Accountable for reducing delinquency for high-profile accounts.
Work closely with the departmental management as well as other internal departments when necessary to resolve aged accounts.
Document collection correspondence for each client.
Weekly and monthly reporting to direct supervisor.
Internal and External customer interface.
Work closely with management in creating trending reports.
Assist supervisor in creating/updating departmental policies.
Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy
Provide excellent customer service regarding collection issues, review and resolve client discrepancies as identified.
Provide daily direction and communication to employees so that departmental work is performed in a timely, efficient, and knowledgeable manner.
Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Provide continual evaluation of processes and procedures.
Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
Provide performance feedback and coaching on a regular basis to each team member.
Write and administer performance reviews for skill improvement.
Be available for employees that experience work problems providing appropriate coaching, counseling, direction, and resolution.
Insure employees have appropriate training and other resources to perform their jobs.
Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
Address disciplinary and/or performance problems according to company policy.
Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken.
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned: Interview and make hiring decision for any open position in the area.
Ensures employees have appropriate training and other resources to perform their job
Communicates areas of accountability and performance expected of personnel assigned
Determines standards of performance as a basis to review progress of personnel assigned
Recommends salary adjustments. transfers, promotions and dismissals
Address disciplinary and/or performance problems according to company policy.
Prepares warnings and communicates effectively with employee on disciplinary actions
Create and maintains a cooperative and harmonious working climate conductive to maximize employee morale and productivity
Approve time-off requests in a fair manner while ensuring adequate staff to maintain work productivity
Develop individuals for future advancement by coaching and training
Approve bi-weekly timecards for accuracy and submit to Payroll by deadline.