Business Office Director

Momentum Senior Living•Dublin, CA

7d•Onsite

About The Position

The Business Office Director serves as a key member of the community leadership team and is responsible for overseeing all business office operations. This position manages resident billing, accounts receivable, accounts payable, payroll support, human resources administration, regulatory compliance, and administrative services while supervising the business office and concierge team. Working closely with the Executive Director, the Business Office Director helps ensure the community operates efficiently, maintains financial integrity, and delivers exceptional service to residents, families, vendors, and employees.

Requirements

Minimum of three (3) years of business office, accounting, operations, or office management experience, preferably in senior living, healthcare, hospitality, or a related industry.
Experience with accounts payable, accounts receivable, resident billing, payroll support, and human resources administration.
Previous supervisory or leadership experience required.
Strong understanding of accounting practices, payroll procedures, employment regulations, and business operations.
Excellent organizational, analytical, and problem-solving skills.
Exceptional customer service, communication, and interpersonal skills.
Ability to manage multiple priorities while maintaining accuracy, confidentiality, and professionalism.
High proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
Ability to quickly learn new systems and technologies.

Nice To Haves

Experience using Yardi or similar financial/property management software strongly preferred.

Responsibilities

Manage resident billing, accounts receivable, accounts payable, payroll support, human resources administration, regulatory compliance, and administrative services.
Supervise the business office and concierge team.
Manage resident census changes, monthly billing, rent payments, ACH transactions, ancillary charges, rent increases, move-out/deceased resident final accounting, and resident refunds.
Review and distribute monthly billing statements while ensuring billing accuracy.
Monitor accounts receivable, conduct collection efforts, and maintain accurate resident financial records.
Process and support Long-Term Care Insurance (LTCI) claims and monthly billing submissions.
Oversee invoice routing, coding, approvals, and accounts payable processing through Yardi.
Reconcile company credit card transactions, employee expense reports, and supporting documentation.
Support budgeting, financial reviews, vendor relationships, record retention, and corporate reporting requirements.
Provide guidance to department leaders regarding accounting procedures, financial controls, and reporting deadlines.
Coordinate onboarding, new hire orientation, personnel file management, training records, and certification renewals.
Ensure compliance with employment laws, benefits administration, background screenings, licensure verification, and leave management.
Serve as a resource for employee payroll, wage, and benefits inquiries.
Review employee timecards, support payroll processing, and ensure compliance with company policies and labor regulations.
Maintain OSHA, workers' compensation, and workplace safety compliance.
Ensure timely reporting and investigation of work-related injuries.
Maintain all required employment and operational records in accordance with company policies and regulatory standards.
Supervise accounting, concierge, and administrative support team members, including hiring, onboarding, scheduling, coaching, performance management, and corrective action.
Foster operational excellence, employee engagement, resident satisfaction, occupancy success, and financial performance through sound business practices.
Partner with the Executive Director and department leaders to support the overall success of the community.
Promote a positive, collaborative, and service-focused culture throughout the organization.