Business Office Director The Residence at Five Corners

LCB Senior Living•Easton, MA

4d•$75,000 - $80,000

About The Position

LCB Senior Living is hiring a full-time Business Office Director at The Residence at Five Corners in Easton, Massachusetts. The role is responsible for organizing and directing the community’s business office and human resources functions, including accounts payable and receivable, resident and vendor payment arrangements, payroll, personnel records, leave tracking, and support for the reception desk. The Director also participates in budget preparation and planning and helps ensure business office and reception operations comply with company policies and applicable state and local regulations. As a department head, the Business Office Director promotes the Residence and LCB Senior Living’s mission and core values, supports community occupancy through positive interactions with prospective residents and other stakeholders, and works with department managers to ensure accurate records and procedures. The position uses the Yardi system, prepares and submits information and reports to the corporate office, manages insurance programs, maintains resident and associate files, and participates in the Manager-on-Duty program. A bachelor’s degree in business is preferred, or candidates may qualify with three or more years of relevant office management experience. Three or more years of business office management experience, including bookkeeping and/or human resources responsibilities, is required.

Requirements

At least three years of experience in business office management, including bookkeeping and/or human resources responsibilities.
Knowledge of receivables and collections, general bookkeeping, wage and overtime laws, and payroll functions.
Ability to work with department managers to ensure paperwork is completed and procedures are followed.
Effective oral and written communication skills in English.
Good organizational and personnel skills.
Computer knowledge.
No certificates or licenses are required.

Nice To Haves

Bachelor’s degree in business from an accredited university, or three or more years of relevant office management experience as an alternative qualification.
Experience in the health care industry.

Responsibilities

Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, coworkers, and the surrounding community.
Represent the community and interact positively with potential residents, family members, and professionals to support occupancy growth.
Ensure the business office and reception areas operate according to corporate policies, procedures, and state and local regulations.
Interpret company policies and procedures to associates, residents, family members, and visitors.
Organize, direct, and supervise business office functions in conjunction with department managers.
Requisition supplies and equipment while ensuring selected vendors are price competitive.
Provide information, collect data, and complete corporate reports to facilitate billing and financial reporting.
Manage the residence’s insurance programs, including workers’ compensation, health insurance, and life insurance.
Manage leaves of absence.
Verify that departments maintain logs of resident charges.
Copy and file resident checks and make daily deposits.
Use the Yardi system to support timely account collections and report delinquent-account status.
Coordinate payment arrangements with residents or their designees.
Check invoices and vouchers and assist department managers with bill coding.
Maintain vendor files.
Manage payroll functions, including time reports, earnings, calculations, audits, and distribution.
Maintain accurate records of vacation, holiday, sick leave, overtime, and leaves of absence.
Maintain associate personnel records in accordance with residence policies and outside-agency requirements; update records and send pertinent data to the corporate office.
Maintain resident files in accordance with property policies and outside-agency requirements.
Supervise the receptionist and provide backup support at the reception desk.
Conduct and/or attend required in-service training and orientation.
Participate in the Manager-on-Duty program.
Respond to resident requests.
Ensure billing information complies with resident agreements, including lease administration, rent increases, and last month’s rent.
Participate in the bond tax credit program by ensuring required paperwork is received on time and enough residents qualify where applicable.
Perform other duties as requested.