Business Office Department Lead
About The Position
This is a full-time opportunity where the Business Office Department Lead demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH and represents the organization in a positive and professional manner. The role involves assisting the Business Office Manager in supporting various financial and patient account functions, including financial counseling, prior authorizations, cash posting, and revenue cycle provider relations. Key responsibilities include supporting patient financial counselors, managing work queues, assisting with insurance verification, handling patient inquiries, documenting interactions, resolving complaints, and updating financial forms. The position also involves providing backup for other roles within the Business Office and Revenue Cycle Department, participating in process improvements, and maintaining knowledge of MRH programs like the Sliding Fee Scale, Charity Care, Hospital Discounted Care, and Medicaid Eligibility.
Requirements
- Demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH.
- Represents the organization in a positive and professional manner.
- Maintains a knowledge base in all Business Office Positions.
- Maintains a knowledge base of programs offered by MRH: Sliding Fee Scale & Charity, Hospital Discounted Care (HDC), Medicaid Eligibility.
- Positive and supportive team member to the Revenue Cycle Department that promotes the mission and values of the organization.
- Demonstrates a professional, positive, and caring attitude.
Nice To Haves
- Assists the Business Office Manager with staff meetings and attends other department-related meetings as requested.
Responsibilities
- Assists Business Office Manager in supporting Financial Counselors, Patient Account Representatives, Prior Authorization, Cash Poster, and Revenue Cycle Provider Relations Coordinator.
- Assists in supporting patient financial counselors and patient account representatives when discussing financial obligations and/or setting up payment plans or payment arrangements with patients before discharge/admission.
- Assists with maintaining assigned work queues and helps direct items to the appropriate workflow and staff.
- Assists with the Insurance Verification/Eligibility function and Case Manager/UR/Discharge Planner to help ensure a smooth financial transition for the patient.
- Assists with answering questions and monitoring posts, remittance, and payments from the Cash Poster.
- Provides backup to answering incoming calls from patients, physicians, and other sources related to financial questions.
- Assists patients with the availability of assistance within the community for programs other than health care coverage.
- Correctly and professionally documents financial and patient interactions within EMR or other systems for financial clearance and counseling.
- Assists with complaints, appropriate solutions and alternatives, and follow-up to support resolution; escalates concerns to the Business Office Manager as appropriate.
- Assists the Business Office Manager with reviewing and updating GFE (Good Faith Estimate) forms and supporting GFE-related payments, bankruptcy notices, financial assistance applications, and charity care adjustments.
- Works closely with the Business Office Manager to perform duties requested to support the department's focus.
- Provides backup to Cash Poster.
- Provides back up to other positions upon request.
- Follows communication expectations, guidelines, and policies.
- Maintains a knowledge base in all Business Office Positions.
- Maintains a knowledge base of programs offered by MRH: Sliding Fee Scale & Charity, Hospital Discounted Care (HDC), Medicaid Eligibility.
- Positive and supportive team member to the Revenue Cycle Department that promotes the mission and values of the organization.
- Participates in interdepartmental process improvements and process evaluation efforts.
- Assists the Business Office Manager with staff meetings and attends other department-related meetings as requested.
- Assists the Business Office Manager in supporting collection processes and vendor-related workflows, including accurate handling of collected accounts, returned accounts, and Medicare Bad Debt compliance.
- Demonstrates a professional, positive, and caring attitude.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
