Business Office Coordinator Dedham 40 hour TEMPORARY
About The Position
The Business Office Coordinator supports the operations of the Business Office at NewBridge and reports to the Director of Assisted Living. The role provides administrative support, manages projects and daily tasks, and helps maintain excellent communication and quality of service. The coordinator works collaboratively with clinical, sales, community life, and shared service teams to help meet project and department goals. The work calls for creativity, research, sound consideration of alternatives, and timely, practical solutions in a changing environment. Building rapport with residents, families, and team members is important, as is learning quickly, adapting to changing conditions, and supporting high standards of achievement. This is an on-site, temporary assignment estimated to last six months.
Requirements
- High school diploma.
- Willingness to learn and follow process improvement concepts and practices.
- Ability to collaborate effectively with multiple stakeholders.
- Customer-service-oriented approach with staff, residents, family members, and visitors.
- Outstanding interpersonal and communication skills and high emotional intelligence.
- Highly intuitive and able to adapt to changing priorities.
- Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
- Strong verbal and written communication skills.
- Intellectual curiosity and innovative thinking.
- Ability to work independently and as part of a team.
- Computer literacy, including experience with databases, Windows, Word, and Excel.
Responsibilities
- Coordinate initiatives to continually improve quality of life for residents and staff.
- Attend pre-move meetings; oversee the saving, tracking, and auditing of required pre-move forms; assist with phone and cable setup and troubleshooting; and support Independent Living collaborative care efforts.
- Assist with move-ins by entering resident demographics, emergency contacts, and billing preferences into the database; sending required preferences and documents to finance; and sending phone work orders to IT.
- Support ongoing administration by booking conference rooms; preparing, printing, saving, and sending annual lease renewals and amendments; and updating databases, tracking lists, phone lists, care plan trackers, and personal care and laundry logs.
- Track vendors, general ledger codes, costs, and receipts; scan and file credit card receipts; reconcile credit card statements; enter laundry and extra-care data from CNA assignment sheets into Excel; and send information to finance by the deadline.
- Support orientation logistics and annual staff training by collecting presentations and educational slides, tracking attendance, coordinating food, and checking in with employees during training.
- Assist staff with Learning Management System (LMS) training and compliance, troubleshoot LMS access issues, and help track in-service training.
- Provide quality customer service to internal and external customers, including staff, residents, and families; send appropriate greeting cards; and assist with employee and resident appreciation initiatives.
- Help ensure office appliances are serviced and office equipment and supplies are ordered, tracked, and distributed.
- Provide general administrative support to the Director of Assisted Living and assist with special projects as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
