Business Office Coordinator

Elderwood•Hamburg, NY

1d•$26 - $34•Onsite

About The Position

Elderwood at Hamburg is seeking an experienced Business Office Coordinator to oversee the daily billing, accounts receivable, resident-account, census, and payer-related processes that support our 166-bed skilled nursing community. This is not simply a data-entry position. The Business Office Coordinator is a key operational partner who helps ensure that accounts move forward, financial records remain accurate, coverage information is complete, and unresolved issues receive the follow-through they require. Elderwood at Hamburg provides skilled nursing, long-term care, memory care, and subacute rehabilitation, including orthopedic, cardiac, and post-surgical services. In a facility of this size and scope, the business office connects resident information, admissions activity, payer requirements, collections, census records, and facility operations. Your accuracy and persistence will directly support the financial health of the building and a more organized experience for residents, families, and facility leadership.

Requirements

Minimum of two years of billing or accounts receivable experience required.
Working knowledge of Medicare Parts A and B, Medicaid, and third-party insurance required.
High school diploma with business training, including typing and bookkeeping, required.
Proficiency in Microsoft Excel.
Familiarity with electronic medical records.
Ability to communicate clearly and professionally, both verbally and in writing.
Ability to organize detailed information, manage competing priorities, and complete work accurately and on time.
Ability to read, write, speak, and understand English at an intermediate or more advanced level to support safe and effective communication with residents, coworkers, visitors, and supervisors.

Nice To Haves

Previous business-office experience in skilled nursing, long-term care, rehabilitation, or another healthcare setting.
Experience with private-pay collections, resident accounts, census maintenance, or the Medicaid application process.

Responsibilities

Manage accounts receivable processes, including billing and collection of private-pay accounts.
Monitor outstanding balances and maintain timely, well-documented collection follow-up.
Track the status of Medicaid applications and follow up on required information or outstanding items.
Obtain and maintain accurate Medicare, Medicaid, private-pay, and third-party insurance information.
Maintain resident financial accounts and facility petty-cash accounts in accordance with established procedures.
Maintain accurate census, admission, readmission, transfer, and discharge records.
Enter and update information in electronic medical records and applicable business-office systems.
Maintain organized account documentation and communicate unresolved issues requiring additional review.
Work collaboratively with facility leadership and other departments to support accurate resident and financial records.
Complete additional business-office responsibilities as assigned.