Business Office Coordinator

Trinity Health•Meridian, ID

6d•$22 - $32•Onsite

About The Position

Serves as a point of contact and provides department-based oversight and support of the business office (e.g., revenue cycle, reception/registration, registrar, scheduling, client experience) workflow and functions in the coordination of processes and programs that support the Ambulatory Service Center (ASC) – “Center” in accordance with level of experience, education, assignment, and standards. The role involves providing administrative and supportive services, engaging in activities that enhance or improve coordination, preparation, and flow of department processes, core work, and care experiences. It includes planning and organizing workflow, prioritization of customer needs, and providing daily operations oversight of staff. The coordinator implements departmental and Center plans and priorities, responds promptly to customer needs, and utilizes multiple system applications for data collection and management. They must understand and incorporate basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety. The role requires following standards of performance, aligning staffing and resources, and collaborating on performance improvement activities. Accountability includes administrative functions like time, payroll, and expenses, as well as the productive use of resources. The coordinator develops, recommends, and implements workflow improvements and policy/procedure/process development. Effective and respectful communication, building collaborative relationships, and proactively addressing conflicts are essential. The work is performed in an environmentally safe, professional manner, with flexibility, self-direction, and a positive attitude. Maintaining a working knowledge of applicable laws, regulations, and the Trinity Health Integrity & Compliance Program is required. The functional role involves working closely with leadership to maintain efficient operations, potentially partnering in staff selection and performance feedback, and serving as a primary point of contact and tactical backup for critical functions. This includes operations and/or optimization coordination for business office functions such as registration, coding, insurance, billing, collections, cash management, accounts payable/receivable, payroll, financial analysis, and credentialing. Accountability for staff scheduling, regulatory compliance, and revenue cycle functions is also part of the role. The coordinator ensures documentation supports business office functions and may serve as a resource, role model, or mentor.

Requirements

High School diploma or GED equivalent
Two (2) years’of medical business office or ambulatory healthcare business office setting and / or relevant experience
One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital

Nice To Haves

Associate degree in business management with a concentration in accounting or finance

Responsibilities

Serves as a point of contact & provides department-based oversight & support of the business office (e.g., revenue cycle, reception / registration, registrar, scheduling, client experience) workflow & functions in the coordination of processes & programs that support the Ambulatory Service Center (ASC)
Provides administrative & supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences (e.g., maintaining records or supplies)
Plans & organizes workflow & prioritization of customer needs
Provides daily operations & the oversight of staff
Coordinates work, work assignments, and staffing in collaboration with management / leadership to ensure practice area needs are effective
Implements departmental & Center plans & priorities
Responds promptly & directly to meet or exceed customers’ needs
Utilizes multiple system applications for data collection and management
Follows standards of performance & work processes in designated areas
Aligns staffing & resources to operational needs
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience
Retains accountability for administrative functions (e.g., time, payroll, expense)
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards
Develops / recommends / implements workflow improvements & policy / procedure / process development
Employs effective & respectful written, verbal & nonverbal communications
Develops an environment of mutual confidence & trust through collaborative relationships
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts
Performs work in an environmentally safe, professional manner
Self-monitors & initiates corrections and/or seeks guidance when needed
Demonstrates flexibility & self-direction by responding as a team player
Helps to create a positive work environment that promotes productivity
Accountable for continuous self-development & supporting the growth of others
Embraces new ideas & cultural differences
Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices
Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations
May partner with leadership in the selection, orientation & performance feedback of the team
Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met
Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed
Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing)
Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership
Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns
May serve a resource (lead), role model & / or mentor