Haverhill Pavilion - Business Office Coordinator

Haverhill Behavioral Health • Haverhill, MA

3d

About The Position

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves auditing admission packets, verifying benefits and patient demographic information in the patient accounting system. The position also includes financial counseling for patients and/or guarantors, collecting out-of-pocket expenses, and providing information on benefits and financial obligations. Additionally, the role requires completing financial disclosure paperwork for patients requesting assistance, including verifying income and expenses, completing adjustment forms for charity or administrative adjustments, and creating promissory notes for payment arrangements. Daily updates to the upfront collection log, charity log, and admin adjustment log are necessary, with weekly reviews. The coordinator must gather and interpret data from the system to initiate time-sensitive and strategic steps for payment. Other functions and tasks as assigned are also part of the role.

Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc).
• Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED