Haverhill Pavilion - Business Office Coordinator
About The Position
Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves auditing admission packets, verifying benefits and patient demographic information in the patient accounting system. The position also includes financial counseling for patients and/or guarantors, collecting out-of-pocket expenses, and providing information on benefits and financial obligations. Additionally, the role requires completing financial disclosure paperwork for assistance requests, including income and expense verification, processing adjustment forms for charity or administrative adjustments, and creating promissory notes for payment arrangements. Daily updates to the upfront collection log, charity log, and admin adjustment log are necessary, with weekly reviews with the BOD. The role also involves gathering and interpreting data to initiate time-sensitive and strategic steps for payment.
Requirements
- High school diploma or equivalent required
- Three or more years' experience in related field required
- Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required
Responsibilities
- Auditing admission packets
- Verification of benefits
- Verification of patient demographic information in the patient accounting system
- Financial counseling of patients and/or guarantors
- Collecting out-of-pocket expenses (deductibles, copays, exhausted days, etc.)
- Providing information to patients and/or guarantors regarding their benefits and financial obligations
- Completing financial disclosure paperwork for patients requesting assistance, including verifying income and expenses
- Completing adjustment forms for any charity or administrative adjustments for approval
- Completing promissory notes for patients requesting payment arrangements
- Updating daily the upfront collection log, charity log, and admin adjustment log
- Reviewing logs with BOD on a weekly basis
- Gathering and interpreting data from system and understanding appropriate course of action to take and initiating time-sensitive and strategic steps resulting in payment
- Perform other functions and tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
