Copy of Business Office Clerk

Walker Center for Alcoholism and Drug Addiction•Gooding, ID

4d•Onsite

About The Position

The Business Office Clerk will work with other departments on the inquiry process and pre-admission approval of clients. This role involves verifying pre-certification/pre-authorizations, ensuring all requirements for third-party payments are met, and handling the collection of accounts. The clerk will also manage co-pays, set up payment plans, and collect balances upon discharge. Responsibilities include scheduling admissions, completing the admission process for clients and their families, and notifying staff of admission and discharge dates. The position assists in managing Accounts Receivable, insurance verification, financial counseling, and insurance billing. It also supports the entire collection process, including collection calls (potentially requiring evening work) and liaising with attorneys and collection agencies. The role involves month-end processing for the accounts receivable system, preparing statements and General Ledger entries, maintaining a daily census record, and balancing at month-end. Processing and billing third-party insurance claims, following up on pending claims, checking insurance payments for accuracy, auditing client accounts, and preparing contractual adjustments/client refunds are also key duties. The Business Office Clerk will also answer phone calls as part of the front office staff and perform other assigned duties, contributing to team efforts.

Requirements

High School Diploma or equivalent required.
Excellent oral and written communication skills, with the ability to interact effectively with others.
Proficient in Microsoft Outlook and general computer systems, with the ability to learn and maintain Electronic Medical Records (EMR).
Ability to operate a variety of office equipment and machinery, including a computer, printer, photocopier, facsimile machine, and telephone.
Ability to perform the physical requirements of the position including walking, standing, bending, stooping, pushing, pulling, lifting, typing, and repetitive motions.
If in recovery from a Substance Use Disorder, must demonstrate sobriety, self-care, integrity, emotional stability, personal wellbeing, effective communication of needs, self-awareness, and the ability to maintain a low risk of harm to self or others.
Must pass pre-hire requirements including a criminal background check, urinalysis (UA), and TB test.
Must obtain CPR certification within ninety (90) days of hire.

Nice To Haves

Continued education or an Associate degree preferred.

Responsibilities

Work with other departments on the inquiry process and pre-admission approval of clients.
Verify that all pre-certification/pre-authorizations are done upon admission and all requirements for third-party payments are met.
Accept co-pays from clients upon admission and set up payments/collect balances on discharge of clients.
Schedule dates and times for admissions.
Welcome clients and their families and complete the admission process.
Notify staff regarding admission and discharge dates.
Assist in the management of the Accounts Receivable, insurance verification, financial counseling to client and/or responsible party and insurance billing.
Assist with the entire collection process including collection calls and interface with attorneys and collection agencies as needed.
Assist in the month-end processing of the accounts receivable system, preparing statements and General Ledger entries as well as keeping a daily census record and balancing at the end of the month.
Process and bill all third-party insurance claims and follow-up on pending claims until paid.
Check insurance payments for accuracy and audit client accounts for accuracy and prepare contractual adjustments/client refunds.
Assist with answering phone calls as a part of front office staff.
Perform other duties as assigned.