Business Office Associate

Lexington Medical Center • Columbia, SC

1d

About The Position

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Requirements

• High School Diploma or Equivalent
• 6 months of experience in a related field involving administrative support and customer service activities

Nice To Haves

• Successful completion of a Medical Office Administrative Assistant certificate program (can substitute for experience)

Responsibilities

• Maintains positive attitude and harmonious relationships with persons in other departments or outside the practice.
• Communicates appropriately with all age groups (infant, child, adolescent, adult, geriatric).
• Responds promptly to all patients and office staff requests.
• Performs duties assigned by authorized personnel or as required in an emergency.
• Handles telephone communications, including answering and transferring calls.
• Accurately and timely relays orders and messages.
• Schedules referrals, appointments, ancillaries, surgeries, and hospital admissions.
• Maintains medical records, including documentation, chart structure, electronic chart maintenance, image files, faxing, and copying.
• Manages incoming and outgoing mail.
• Oversees office operations, including entering/verifying/correcting patient demographics and insurance information, obtaining signatures and consents, posting charges/payments, collecting payments, daily updates, deposits, maintaining cash drawer, screening and collecting unpaid balances, financial counseling, and working accounts receivable.
• Handles precertification/authorization.
• Operates and maintains general office equipment such as fax machines and copiers, including routine maintenance, ordering supplies, log sheets, and cleaning.
• Participates in department orientation and annual training.
• Maintains clerical log sheets/audits for samples and equipment.
• Assists with coding for E&M/basic visits, office procedures/complex visits, surgeries, hospital services, correspondence, statistical reports, accounts payable, payroll.
• Acts as a chaperone.
• Provides support and guidance for clerical policies and procedures.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED