Business Office Associate - Lexington ENT & Allergy

Lexington Medical Specialists • Columbia, SC

13h

About The Position

The Business Office Associate assists patients, visitors, providers, and office staff in a courteous and friendly manner. The role performs duties efficiently and promptly while maintaining positive patient flow and serving as an office liaison when required. The position is at Lexington ENT & Allergy’s new location at 2801 Devine Street, Columbia, South Carolina, planned to open in January 2027. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.

The associate supports communication, scheduling, medical records, patient check-in and financial processes, office operations, and clerical administration. The role requires appropriate communication with patients of all ages, responsiveness to requests, and tactful contact with people inside and outside the practice. Additional duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.

Responsibilities

• Maintain a positive attitude and courteous, harmonious working relationships.
• Communicate appropriately with patients of all ages and respond to requests from patients and office staff.
• Answer and transfer telephone calls and accurately and promptly relay orders and messages.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms, chart structure, electronic charts, and image files; fax, copy, and process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain signatures and consents as appropriate.
• Post charges and payments, collect payments for office visits, provide daily updates, prepare deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and handle precertifications and authorizations.
• Operate and maintain office equipment, order supplies, maintain log sheets, and clean equipment as required.
• Complete clerical log sheets and audits, including those related to samples and equipment.
• Perform coding for E&M/basic visits, office procedures and complex visits, surgeries, and hospital services.
• Prepare correspondence and statistical reports and support accounts payable and payroll.
• Serve as a chaperone when needed.
• Provide support and guidance regarding clerical policies and procedures.
• Perform duties assigned by authorized personnel or required during emergencies, such as fire or disaster response.
• Complete department orientation and annual training.
• Perform other duties as assigned.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• Eligibility to enroll in the 403(b) match plan from day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED