Business Office Associate - Lexington ENT & Allergy

Lexington Medical Center • Columbia, SC

2d • Onsite

About The Position

The Business Office Associate supports the Lexington ENT & Allergy office by assisting patients, visitors, providers, and office staff in a courteous and friendly manner. The associate completes duties efficiently and promptly, helps maintain positive patient flow, and serves as an office liaison when required. The position is at the Lexington ENT & Allergy location opening in January 2027 at 2801 Devine Street, Columbia, South Carolina. It is full-time, day shift, Monday through Friday, with hours listed as 7 a.m. to 5 p.m.

The role includes administrative and customer service work such as handling calls and messages, scheduling referrals and appointments, maintaining medical records, processing mail, and supporting office operations. Office tasks include updating patient demographics and insurance information, obtaining signatures and consents, posting charges and payments, collecting payments, making deposits, maintaining the cash drawer, screening unpaid balances, providing financial counseling, working accounts receivable, and handling precertification and authorization. The associate is also responsible for the operation and routine upkeep of office equipment, including ordering supplies, maintaining logs, and cleaning.

The associate communicates tactfully with people inside and outside the practice, provides appropriate communication to patients across age groups, and responds to patient and staff requests. Other duties may include training and orientation, clerical logs and audits, coding, correspondence, statistical reports, accounts payable, payroll, chaperoning, and supporting clerical policies and procedures. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 6 months of experience in a related field involving administrative support and customer service activities.
• Experience may be substituted by successful completion of a Medical Office Administrative Assistant certificate program.

Responsibilities

• Assist patients, visitors, providers, and office staff courteously and help maintain positive patient flow.
• Communicate tactfully with people in other departments and outside the practice; answer and transfer telephone calls and relay orders and messages accurately and promptly.
• Provide appropriate communication to patients of all ages and respond to patient and office staff requests.
• Schedule referrals, appointments, ancillary services, surgeries, and hospital admissions.
• Maintain medical records, including documentation, forms and chart structure, electronic charts, and image files; fax and copy records as needed.
• Process incoming and outgoing mail.
• Enter, verify, and correct patient demographic and insurance information; obtain signatures and consents as appropriate.
• Post charges and payments, collect office visit payments, provide daily updates, make deposits, and maintain the cash drawer.
• Screen and collect unpaid balances, provide financial counseling when needed, work accounts receivable, and handle precertification and authorization.
• Operate and maintain office equipment, including routine maintenance, supply ordering, log sheets, and cleaning.
• Complete department orientation, annual training, and clerical log sheets and audits.
• Perform coding for E&M/basic visits, office procedures/complex visits, surgeries, and hospital services.
• Handle correspondence, statistical reports, accounts payable, payroll, and chaperone duties as assigned.
• Provide support and guidance for clerical policies and procedures.
• Perform duties assigned by authorized personnel, including duties required in an emergency, and other duties as assigned.

Benefits

• Medical, dental, and life insurance benefits beginning on day one for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan enrollment beginning on day one, with a dollar-for-dollar employer match up to 6%.
• Employer-paid life insurance equal to one times salary.
• Optional supplemental life insurance with low-cost premiums, up to three times salary.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Adoption assistance.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED