Business Office Associate

Lexington Medical Center•Irmo, SC

21h

About The Position

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Requirements

High School Diploma or Equivalent
6 months of experience in a related field involving administrative support and customer service activities
Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

Maintains positive attitude and harmonious relationships with persons in other departments or outside the practice.
Demonstrates appropriate communication of information to all ages (infant, child, adolescent, adult, geriatric).
Shows responsiveness to all patients and office staff requests.
Performs duties assigned by authorized personnel or as required in an emergency.
Handles telephone communication, including answering and transferring calls.
Ensures accurate and timely relay of orders and messages.
Schedules referrals, appointments, ancillaries, surgeries, and hospital admissions.
Manages medical records, including documentation, forms, electronic chart maintenance, image files, faxing, and copying.
Processes incoming and outgoing mail.
Maintains office operations by entering/verifying/correcting patient demographics and insurance information.
Obtains necessary signatures and consents.
Posts charges and payments.
Collects payment for office visits.
Performs daily updates, manages deposits, and maintains the cash drawer.
Screens and collects unpaid balances.
Provides financial counseling when needed.
Works accounts receivable.
Handles precertification/authorization.
Operates and maintains general office equipment (fax machine, copier, etc.), including routine maintenance, ordering supplies, log sheets, and cleaning.
Participates in department orientation and annual training.
Maintains clerical log sheets/audits for samples and equipment.
Assists with coding for E&M/basic visits, office procedures/complex visits, surgeries, and hospital services.
Handles correspondence, statistical reports, accounts payable, and payroll.
Acts as a chaperone when needed.
Provides support and guidance for clerical policies and procedures.
Performs all other duties as assigned.