Business Modernization, Project Manager - Sales & Services
About The Position
The Business Modernization Program Project Manager is responsible for planning and delivering assigned ERP modernization workstreams or releases, ensuring scope, schedule, resources, risks, and dependencies are actively managed throughout the implementation lifecycle. This role will partner closely with the Business Process Champion and Data Lead for Sales & Service to drive disciplined project-level execution while ensuring alignment with overall program objectives, milestones, and governance. This role coordinates cross-functional teams including business stakeholders, IT, system integrators, and third-party partners. The Project Manager ensures transparency, predictability, and delivers rigor, proactively identifying and mitigating risks to support successful adoption, go-live, and stabilization outcomes.
Requirements
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field; equivalent experience may be considered.
- 5+ years of project management experience supporting implementations or major modernization initiatives.
- Demonstrated experience managing ERP projects or significant ERP workstreams across multiple implementation phases.
- Strong understanding of ERP implementation lifecycles and structured delivery methodologies (e.g., SAP Activate or equivalent).
- Proven ability to manage schedules, scope, risks, issues, and dependencies in complex project environments.
- Experience working with system integrators and coordinating internal and external delivery teams.
- Strong communication skills with the ability to engage both business and technical stakeholders.
- Proficiency with project management and reporting tools (e.g., MS Project, Smartsheet, Jira, or similar).
- Strong organizational, analytical, and problem-solving skills with attention to detail.
- Ability to operate effectively within a structured program and governance-driven environment.
Nice To Haves
- Experience in ERP implementations is preferred.
Responsibilities
- Develop and manage detailed project plans aligned to the integrated modernization program schedule, milestones, and governance model.
- Lead assigned ERP modernization projects or workstreams through all delivery phases: Prepare, Explore, Realize, Deploy, and Hypercare.
- Manage day-to-day project execution, including task tracking, milestone achievement, and issue resolution.
- Actively manage project scope, ensuring alignment with approved designs and adherence to formal change control processes.
- Identify, assess, and manage project-level risks, issues, and dependencies; escalate to the Modernization Program Manager with clear mitigation recommendations.
- Coordinate cross-workstream dependencies with peer Project Leads to ensure integrated delivery.
- Coordinate business, IT, system integrator, and third-party resources to ensure timely and high-quality delivery.
- Facilitate effective collaboration across functional and technical teams.
- Partner closely with Solution Architecture, Functional Leads, and Organizational Change Management (OCM) to align delivery and adoption activities.
- Prepare and deliver accurate project status reporting, forecasts, and issue updates in alignment with program reporting standards.
- Issue and RAID log management for related project area(s)
- Ensure adherence to established program governance, delivery methodology, and quality standards.
- Support testing cycles, defect resolution, cutover planning, and go-live readiness activities.
- Ensure project deliverables meet quality standards and achieve business stakeholder acceptance.
- Support knowledge transfer and transition to sustain and operations teams post go-live.
Benefits
- great compensation package
- bonus opportunities
- matching 401k
- Employee Stock Purchase Plan (select locations)
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- holidays
- parental leave program
- relocation assistance
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Tuition Assistance
- mentorship and coaching opportunities
- leadership development and other personal growth programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
