Business Manager

ABA Pathways LLC • Alpena, MI

7d • $65,000 - $85,000 • Hybrid

About The Position

Position Summary
Pathways Autism Center is seeking an experienced and driven Business Manager to oversee the daily operations, growth, and overall success of our clinic. This leadership role partners closely with the Regional Director and clinical leadership to ensure operational excellence, exceptional client experiences, and a positive workplace culture. The Business Manager is responsible for clinic operations, staff leadership, financial stewardship, community engagement, and the implementation of organizational policies and procedures while supporting our mission of providing high-quality autism services.

Requirements

• Excellent written and verbal communication
• Integrity and professionalism
• Accountability and responsibility
• Global and cultural awareness
• Relationship management
• Conflict resolution and problem-solving
• Strong organizational and time management skills
• Data analysis and decision-making
• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field and three to five years of relevant business administration experience; or Master's degree in Business Administration or a related field with a minimum of two years of relevant business experience; or Seven years of progressively responsible business administration experience; or An equivalent combination of education and experience.

Nice To Haves

• Master's degree in Business Administration or a related field.
• Three to five years of experience as a Business Manager or in a comparable leadership role within healthcare, behavioral health, or human services.
• Experience managing budgets, operational performance, staffing, scheduling, and process improvement.
• Strong proficiency with Microsoft Office and healthcare management systems.

Responsibilities

• Partner with the Regional Director to establish clinic goals, objectives, and growth strategies.
• Develop and implement business plans that support operational efficiency and long-term success.
• Track and report weekly Key Performance Indicators (KPIs) to measure progress toward annual goals.
• Analyze internal and external data to identify trends, improve performance, and support decision-making.
• Collaborate with clinical teams to monitor client authorizations, documentation, report deadlines, signatures, and compliance requirements.
• Ensure the clinic has the staffing, equipment, and operational resources needed to meet service demands.
• Oversee the day-to-day operations of the clinic to ensure efficiency, productivity, and exceptional service delivery.
• Manage the clinic's master schedule in collaboration with clinical leadership.
• Partner with internal departments—including Clinical, Finance, Human Resources, Billing, Accreditation, and Regional Leadership—to implement organizational initiatives and maintain compliance with company policies and accredidation standards.
• Monitor and manage the clinic budget and operational expenses.
• Serve as the primary on-site liaison with property management or landlords regarding facility needs.
• Facilitate efficient operational meetings that maximize the time of both clinical and administrative teams.
• Ensure compliance with credentialing requirements, government regulations, and payer expectations.
• Manage the referral pipeline and oversee the onboarding process for new clients.
• Resolve client and family concerns promptly while ensuring a positive experience for clients, caregivers, funding sources, and referral partners.
• Participate in administrative meetings, professional development opportunities, and organizational initiatives.
• Provide leadership, coaching, and performance feedback to administrative staff while fostering accountability and professional growth.
• Partner with Human Resources in recruiting, interviewing, hiring, onboarding, and training new employees.
• Ensure onboarding for Behavior Technicians, Lead Behavior Technicians, Float Behavior Technicians, and administrative staff reflects Pathways' mission and values.
• Oversee the client intake process, including intake documentation, scheduling assessments, and collecting required paperwork.
• Manage administrative staff assignments, productivity, and performance.
• Provide operational leadership to clinical staff on non-clinical responsibilities.
• Co-lead staff meetings with supervisors and management and coordinate monthly ABA-related staff education sessions.
• Address operational performance concerns through coaching, counseling, and progressive discipline while maintaining a supportive, growth-focused environment.
• Build and maintain strong relationships with community partners, including Community Mental Health organizations and referral sources.
• Represent Pathways Autism Center at community events, conferences, and networking opportunities.
• Plan, coordinate, and participate in autism awareness events and community outreach initiatives.
• Foster a positive, professional, and mission-driven workplace culture that reflects Pathways' values.
• Lead employee engagement initiatives, recognition programs, holiday celebrations, and other activities that strengthen team morale and retention.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) retirement plan with employer match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Program (EAP)
• Professional development and training opportunities
• Career advancement within a growing organization
• Employee recognition and appreciation programs
• A collaborative, mission-driven culture focused on improving the lives of children and families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level