Business Manager

UPS•Minot, ND

6d•Onsite

About The Position

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. This position manages the daily activities of Package Center Operations including meeting service commitments and improving center performance. This position is responsible for meeting operational business requirements including safety, quality, and production goals. All full-time and part-time package center supervisors report to this position. This position works with others to develop and execute operating plans that achieve business objectives. This role oversees the development and implementation of dispatch plans that maximize efficiency and works through the center management team to ensure that packages are received, processed, and delivered in a safe, timely and efficient manner. This position monitors budgets and business activity against business plan short- and long-term goals. This position identifies trends, prioritizes operational tasks and creates business improvement plans. This position also uses and promotes new systems and technology and works with others to troubleshoot and alleviate inefficiencies.

Requirements

Bachelor's Degree or International equivalent and/or 3 years of UPS experience
Must currently reside in the same geographic location as the job or be willing to relocate promptly at own expense
Legal, regulatory and safety compliance knowledge
Understanding of policies and procedures to situations and operations
Knowledge of company structure and operations
Possesses DOT certification, or willingness to obtain certification
Meets local age and operations requirements to operate a vehicle
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Ensures implementation and maintenance of a comprehensive Health & Safety plan.
Oversees and reviews risk management and safety compliance audits.
Monitors employee safety training and certifications.
Develops working relationships with local union officials.
Identifies customer needs and determines solutions that meet business goals.
Builds relationships with customers to resolve customer issues.
Emphasizes customer service and satisfaction.
Ensures staff development by coaching and providing feedback and verifying that employees have career goals and plans.
Conducts performance evaluations and resolves individual and group performance issues.
Identifies opportunities for advancing skills and capabilities.