Business Manager - School Operations & Family Support

The Learning Experience•New York, NY

11d•Onsite

About The Position

The Learning Experience – Upper West Side is seeking a highly organized and customer-focused Business Manager to oversee the administrative and operational functions of our early childhood education center. This role serves as the first point of contact for prospective and current families while supporting enrollment, billing, office administration, and the daily operations of the school. This position is ideal for someone who enjoys balancing customer service, organization, and operational excellence in a fast-paced, family-focused environment.

Requirements

Previous office administration or business management experience required
Strong organizational, multitasking, and communication skills
Excellent customer service and relationship-building abilities
Proficiency with Microsoft Office and web-based systems
Reliable, professional, and detail-oriented
Ability to work the scheduled shift of 9:30 AM–6:30 PM

Nice To Haves

Childcare, preschool, or early childhood education experience preferred

Responsibilities

Manage the daily administrative operations of the center
Welcome prospective and current families while providing exceptional customer service
Support enrollment, tours, registration, and family onboarding
Assist with tuition billing, payments, and administrative recordkeeping
Answer phones, respond to emails, and maintain accurate student and employee records
Coordinate office supplies, vendor communications, and administrative processes
Partner with center leadership to support enrollment growth and family retention
Ensure compliance with company policies and New York State licensing requirements