Business Manager, Vehicle Detection Operations

ATS Traffic•Edmonton, AB

42d•Onsite

About The Position

The Business Manager, Vehicle Detection Operations will lead day-to-day operations for vehicle detection systems, encompassing installation, commissioning, maintenance, and break/fix services. This role involves comprehensive customer contract management, ensuring service levels, uptime targets, and efficient dispatch. Key responsibilities include overseeing work planning, scheduling, and resource allocation for field technicians and subcontractors, as well as standardizing operational procedures. The manager will also handle a portfolio of service contracts and small to mid-size projects, driving change control, risk assessments, and client communications. Financial oversight, including P&L management, forecasting, and supporting bids, is crucial. The position also involves managing supply chain, vendor relationships, and championing safety and quality standards in compliance with Alberta OHS. Furthermore, the role requires coaching and developing field teams and collaborating with Sales, Engineering, and Customer Success to achieve business objectives and represent operations in client interactions.

Requirements

Some experience in operations, field services, or service delivery in ITS/transportation, telecom, utilities, security, or industrial IoT.
Leadership of field teams/subcontractors with strong scheduling and dispatch discipline.
Comfort with KPIs and financials: labor planning, cost control, service margins, and forecasting.
Strong safety mindset.
Valid Class 5 driver’s license; ability to travel across Alberta; ability to work occasional after-hours.
Legally eligible to work in Canada.

Nice To Haves

ITS/traffic operations experience with agencies or municipalities in Alberta.
Some practical experience with roadside detection technologies (e.g., radar, video analytics/computer vision, LPR/ANPR, magnetometer/inductive loops) and networked edge systems (IP, PoE, LTE/5G, VPN).
Experience with SAP/ MS 365, project tools (MS Project), and reporting (Excel/Power BI).
Certifications: Technical College Diploma, CET, COR/HSE training, WHMIS/First Aid, Flagging/Traffic Control.
Experience in roadside work environments and temporary traffic control coordination.
Experience with Azure/AWS IoT/edge, VMS/VNA, systems integration, or GIS-based asset management.

Responsibilities

Lead day-to-day operations across installation, commissioning, maintenance, and break/fix for vehicle detection systems.
Own customer contract management, service levels, uptime targets, preventive maintenance programs, and dispatch efficiency.
Oversee work planning, scheduling, and resource allocation for field techs and subcontractors.
Standardize playbooks, method statements, commissioning checklists, and acceptance criteria.
Manage a portfolio of service contracts and small to mid-size projects (from site surveys to handover).
Drive change control, risk assessments, field readiness, and client communications.
Ensure documentation is accurate and complete (as-built, test reports, inventory records, roadmaps).
Own the operational P&L for the line of business: forecasting, labor productivity, material levels, and margins.
Track and run weekly/monthly reviews.
Support bids and renewals with realistic delivery plans, costs, and resourcing models.
Manage procurement, RMA workflows, spares strategy, and warranty claims with OEMs and distributors.
Qualify and govern subcontractors; enforce quality standards and safety requirements.
Champion safety culture and adherence to Alberta OHS; conduct toolbox talks, JSAs, and incident reviews.
Ensure traffic accommodation/work-zone practices and permits are in place for roadside activities.
Implement quality checks, corrective/preventive actions, and continuous improvement (Lean/Kaizen).
Coach and develop field technicians and supervisors; build succession and bench strength.
Partner with Sales, Engineering, and Customer Success to align priorities and customer outcomes.
Represent operations in client meetings, informal problem-solving conversations, and performance reviews.