Business Manager Operations Specialist I
About The Position
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements. Responsible for processing transactions and utilizing the Business Manager software. Responsible for providing excellent customer service, maintaining a high level of accuracy, and observing daily transactions for unusual activity with customer relationships.
Requirements
- Training normally acquired through high school education or equivalent.
- Ability to learn and utilize specialized software for Business Manager transactions.
- Thorough knowledge of bank operations and general ledger system.
- Must be able to work with a significant amount of detailed information in an accurate, timely and confidential manner.
- Strong computer skills, including use of excel, word, etc.
- High level of interpersonal skills to interact with customers and other bank personnel in a professional manner.
- Adequate knowledge of internal policies and procedures
- Able to maintain work flow in spite of interruptions or delays in receiving information
- Strong Communications skills for verbal and written requirements
Nice To Haves
- 2-3 years education/training/experience in banking, operations, or record keeping preferred.
- Training on Business Manager specialized software upon successful employment.
Responsibilities
- Promptly reviews invoices and payments for daily processing of transactions.
- Inputs necessary information in software to maintain effective records for the customer and the bank.
- Completes transactions using the Business Manager software, banking software, and tickets.
- Provides ongoing feedback, updates, and other helpful information to the Assistant Manager and Program Director as transactions occur.
- Communicates regularly with customers to answer questions, resolve transactions, etc.
- Prepares various reports for customers and the Program Director on a regular basis.
- Generates, mails, and tracks audit letters regarding account activity.
- Communicates with customers and assists the branches with issues related to overdraft and NSF activity.
- Performs daily balancing as well as maintains customer files and other information in an accurate manner.
- Assists with opening and closing accounts, conducting research and other duties as assigned.
- Performs other job duties that may be required.
Benefits
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Tuition reimbursement
- Employee Stock Purchase Plan
- 401K plan with company match
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match + Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
