Business Manager I / Bureau of Motor Vehicles

State of Maine • Augusta, ME

10d • $23 - $32 • Onsite

About The Position

The Business Manager I role oversees the General Processing team within the Accounting Unit by setting priorities, supervising staff, and providing guidance to ensure efficient operations. It manages daily deposits, accounts receivable (A/R), and accounts payable (A/P) processes while overseeing additional responsibilities based on operational needs. The role monitors workflow, identifies opportunities for process improvements, collaborates with leadership to implement enhancements, and serves as a subject matter expert for resolving operational issues relating to their team. The position also maintains knowledge of applicable laws, regulations, policies, and accounting standards, including SAAM, GAAP, GASB standards, and Office of the State Controller (OSC) guidance, to ensure compliance and accurate financial operations.

Requirements

• Customer Service: Provide courteous, accurate, and efficient service to internal and external stakeholders, and support the team in meeting service expectations.
• Operational Leadership: Support the team in maintaining a consistent and stable level of processing, with limited delays or backlogs, in line with Department, OSC, and legislative deadlines.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to operational decisions while ensuring accuracy, consistency, and compliance.
• Clear Communication: Communicate rules, policies, and changes clearly to staff, leadership, and internal and external partners.
• Problem-Solving: Identify issues, assess risk, and implement practical, solution-focused responses, supporting staff through challenges as they arise.
• Adaptability: Support the team through evolving policies, procedures, and technologies, including process improvement and modernization initiatives.
• People Leadership: Lead and support employees across varying levels of experience, providing coaching and guidance to help staff meet team goals.
• Communication & Collaboration: Ability to have direct, clear conversations with professionalism and empathy, supporting staff growth and maintaining team standards.
• Training & Workforce Development: Guide onboarding, training, and ongoing development to support staff readiness and goals.
• Emotional Intelligence: Demonstrate self-awareness, empathy, discretion, and sound judgment, particularly in high-stress situations.
• Continuous Improvement: Support innovation, learning, and process improvement to enhance service delivery.
• Education, training, and/or experience in Business/Public Administration, Accounting, Economics, or another related field demonstrating competency in coordinating business operations, reviewing and maintaining records, and acting in a leadership capacity.
• Applicants must be authorized to work in the United States.
• The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

• Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
• Supervisory experience in accounting or business operations.
• Experience with accounts payable, accounts receivable, deposits, or financial processing.
• Experience improving workflows and processes.
• Knowledge of accounting principles and financial regulations.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Support the General Processing team in maintaining a consistent, stable level of processing, assisting with daily operations and helping prevent backlogs.
• Maintain regular communication with the Managing Staff Accountant and Accounting Unit leadership through check-ins, team huddles, and ongoing collaboration.
• Supervise and support direct reports by monitoring performance, providing coaching, and helping ensure work meets Accounting Unit expectations.
• Serve as a subject matter expert for General Processing functions, including accounts payable, billing, deposits, DocuWare, BIE entry, and other operational processes.
• Provide customer service and operational support to internal and external stakeholders, serving as a point of contact for General Processing inquiries, and work to empower stakeholders to troubleshoot and resolve challenges independently where possible.
• Evaluate workflows, identify risks and opportunities for improvement, and collaborate with stakeholders and the team to implement process enhancements.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Vacation leave accrual increases with years of service
• Overtime-exempt employees receive personal leave
• The State of Maine pays 85%-95% of employee-only premiums for Health Insurance Coverage
• The State of Maine pays 100% of employee-only dental premiums for Dental Insurance
• The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree