Business Logistics Operations Supervisor

Best Buy•Richfield, MN

1d•Hybrid

About The Position

As the Best Buy Business Logistics Operations Supervisor, you'll lead a team that helps ensure Best Buy Business customers receive a seamless order experience from start to finish. You'll guide a team of around 15 employees, support complex order fulfillment processes, and work with partners across the business to solve challenges and improve operations. If you enjoy developing people, driving continuous improvement, and making an impact on customer outcomes, this is a great opportunity to grow your leadership career. This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

2+ years of operational or business analysis experience
2+ years of experience leading operational initiatives

Nice To Haves

Bachelor's degree or equivalent industry experience
Experience coaching, developing, and evaluating employee performance
2+ years of leadership experience, retail management experience, or military leadership experience
Experience leading virtual or remote teams
Order management, fulfillment, or supply chain experience
Strong problem-solving and organizational skills
Experience driving process improvements and operational efficiencies
Ability to build effective cross-functional partnerships

Responsibilities

Lead, coach, and develop a team of fulfillment operations employees
Drive team performance, quality, and execution across order management processes
Partner with sales, supply chain, fulfillment, and other teams to support customer success
Identify operational challenges and implement process improvements
Analyze trends and business data to prioritize opportunities and resources
Manage complex escalations and guide issues through resolution