Business Intelligence & Reporting Lead

Bank of America • Pennington, AL

2d • $78,200 - $157,800 • Onsite

About The Position

The Business Intelligence & Reporting Lead directs the BI & Reporting team within Global Banking & Payments (GB&P) Business Controls & Analytics, a horizontal function supporting the GB&P APS&E organization across International Technology & Global Payment Solutions (ITGPS) and Global Banking and Enterprise CRM Technology (GBCT). The role sets the team’s reporting strategy and roadmap and owns the monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting for the business and CIOs.

The position turns stability and operational data into accurate, timely, actionable insights with clear narratives. It leads and develops BI developers and analysts, builds executive-ready presentations, and continually improves and expands the reporting portfolio so leadership can make data-driven decisions. The role also provides continuity and protects institutional knowledge while aligning reporting with enterprise data standards and governance expectations.

The position is based at 1300 American Blvd, Hopewell Building 3, Pennington, New Jersey. It is a first-shift role with a 40-hour workweek. The annualized salary range is $78,200–$157,800, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and employee benefits, including paid time off.

Requirements

• Proven experience leading and developing a team of BI developers, data analysts, or reporting professionals, ideally across multiple locations.
• Ability to create executive-ready decks and reports that communicate complex information clearly and concisely.
• Strong data storytelling skills, including building narratives from data, identifying key insights, and framing recommendations for leadership.
• Experience setting reporting strategy and direction, including defining roadmaps, standards, and priorities.
• Track record of improving and scaling reporting through simplification, standardization, and automation.
• Strong stakeholder management skills and experience engaging CIOs, business leaders, and technology partners.
• Working knowledge of BI and data tools such as Tableau, Alteryx, and SQL sufficient to guide technical direction, review work, and challenge quality.
• Strong data quality and governance discipline, including validation controls, reconciliation, and lineage.
• Ability to manage competing priorities and recurring deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with confidence presenting to and influencing leadership.

Nice To Haves

• Experience reporting on technology stability, incidents, resilience, or operational risk metrics.
• Background in Banking, Payments, or another regulated financial services environment.
• Experience building a reporting function or roadmap from an early or fragmented starting point.
• Experience with ServiceNow, Jira, and Confluence as reporting sources, and with Agile ways of working.

Responsibilities

• Leads, coaches, and develops BI developers and analysts, establishing priorities, delivery standards, and expectations.
• Sets and owns the BI & Reporting strategy and roadmap in alignment with the Business Controls & Analytics mission and GB&P APS&E priorities.
• Owns end-to-end production of monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting to the business and CIOs.
• Creates executive-ready decks and translates complex data into clear storylines, key messages, and recommended actions.
• Uses data storytelling to highlight trends, risks, and outcomes and to make clear the implications and next steps.
• Builds sustainable organization-wide stability insights and establishes standing stability routines with Product and Operations partners.
• Partners with CIOs, business leaders, and peer Business Controls & Analytics teams to shape reporting that drives action.
• Improves the reporting portfolio by consolidating overlapping reports, reducing manual effort, and automating recurring reports.
• Leads the transition of reporting from ITSM Remedy to ServiceNow and drives adoption of Jira and Confluence reporting.
• Identifies and delivers opportunities to expand reporting capabilities, including new metrics, dashboards, and insight products.
• Establishes consistent design standards, templates, and narrative frameworks for executive and stakeholder outputs.
• Ensures reports use authorized data sources and embedded quality assurance so outputs are accurate, traceable, and defensible.
• Manages team capacity, prioritization, and delivery timelines for recurring and ad hoc reporting demands.

Benefits

• Industry-leading benefits.
• Paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behavior, line-of-business and/or group performance and contributions, and overall company success.
• Resources and support for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed