Business Intelligence & Reporting Lead

Bank of America • Charlotte, NC

1d • Onsite

About The Position

This role leads the Business Intelligence & Reporting team within Bank of America's Global Banking & Payments (GB&P) Business Controls & Analytics function, supporting the GB&P APS&E organization across International Technology & Global Payment Solutions (ITGPS) and Global Banking and Enterprise CRM Technology (GBCT). It directs BI developers and analysts, sets reporting strategy and priorities, and owns monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting for the business and CIOs.

The role turns stability and operational data into accurate, timely, actionable insights and clear narratives. It builds executive-ready presentations, develops sustainable stability insights and reporting routines with Product and Operations partners, and expands and improves the reporting portfolio through standardization, consolidation, and automation. It also leads the transition of reporting from ITSM Remedy to ServiceNow and promotes Jira and Confluence reporting to improve visibility, routines, and documentation.

As the long-term owner of the reporting roadmap, this position provides continuity, preserves institutional knowledge, and ensures alignment with enterprise data standards and governance expectations. The role manages team capacity and competing reporting demands while partnering with CIOs, business leaders, and peer Business Controls & Analytics teams.

Requirements

• Proven experience leading and developing a team of BI developers, data analysts, or reporting professionals, ideally across multiple locations.
• Demonstrated ability to create executive-ready decks and reports that communicate complex information clearly and concisely.
• Strong data storytelling skills, including building narratives from data, drawing out insights, and framing recommendations for leadership.
• Experience setting reporting strategy and direction, including defining roadmaps, standards, and priorities.
• Track record of improving and scaling reporting through simplification, standardization, and automation.
• Strong stakeholder management skills and experience engaging CIOs, business leaders, and technology partners.
• Working knowledge of BI and data tools such as Tableau, Alteryx, and SQL, sufficient to guide technical direction, review work, and challenge quality.
• Strong data quality and governance discipline, including validation controls, reconciliation, and lineage.
• Ability to manage multiple competing priorities and recurring deadlines in a fast-paced environment.
• Excellent written and verbal communication skills, with confidence presenting to and influencing leadership.

Nice To Haves

• Experience reporting on technology stability, incidents, resilience, or operational risk metrics.
• Background in banking, payments, or another regulated financial services environment.
• Experience building a reporting function or roadmap from an early or fragmented starting point.
• Experience with ServiceNow, Jira, and Confluence as reporting sources, and with Agile ways of working.

Responsibilities

• Lead, coach, and develop BI developers and analysts, setting priorities, standards, and delivery expectations.
• Set and own the BI & Reporting strategy and roadmap, aligned with the Business Controls & Analytics mission and GB&P APS&E priorities.
• Own end-to-end production of monthly stability decks, executive reporting at GB&P and 1-down levels, and stakeholder reporting to the business and CIOs.
• Personally build executive-ready decks, translating complex data into clear storylines, key messages, and recommended actions.
• Use data storytelling to highlight trends, risks, and outcomes and make clear what the insights mean and what actions should follow.
• Build sustainable organization-wide stability insights and establish standing stability routines with Product and Operations partners.
• Partner with CIOs, business leaders, and peer Business Controls & Analytics teams to shape reporting that drives action.
• Improve the reporting portfolio by consolidating overlapping reports, reducing manual effort, and automating major recurring reports.
• Lead the transition of reporting from ITSM Remedy to ServiceNow and drive adoption of Jira and Confluence reporting.
• Identify and deliver opportunities to expand reporting capabilities, including metrics, dashboards, and insight products.
• Establish consistent design standards, templates, and narrative frameworks for executive and stakeholder outputs.
• Ensure reporting uses authorized data sources and embedded quality assurance so outputs are accurate, traceable, and defensible.
• Manage team capacity, priorities, and delivery timelines across recurring and ad hoc reporting demands.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligible to participate in an annual discretionary incentive plan, with awards based on individual and business performance and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed