Business Intelligence Engineer, Worldwide Customer Service Finance

Amazon • Seattle, WA

8d • $99,500 - $160,000 • Hybrid

About The Position

As a Business Intelligence Engineer with the Worldwide Customer Services Finance team, you will help identify opportunities and implement solutions to improve Finance facing systems and tools. You will be responsible for the functional and technical design of BI solutions for the team, including user interfaces, data architecture, and data processing. Further, you will drive automation of processes through self-service deep-dive tools and dashboards to deliver insights to the business teams. While onboarding new functionalities, you’ll ensure the solution implemented will fulfill business needs in an efficient and scalable way. Everything we do at Amazon is focused on being “Earth’s Most Customer-Centric Company”. At the core of this customer centricity is the Amazon Customer Service organization. We are currently looking for a highly analytical, creative, and forward-thinking Business Intelligence Engineer to join our Customer Service Finance team.

Requirements

• 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
• 2+ years of SQL, ETL or Oracle experience
• 1+ years of processing large, multi-dimensional datasets from multiple sources experience
• 1+ years of performing statistical analysis experience
• 1+ years of developing automated reporting experience
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with data modeling, warehousing and building ETL pipelines
• Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Nice To Haves

• Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
• Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets
• Experience in Statistical Analysis packages such as R, SAS and Matlab

Responsibilities

• Partner with Engineering, Operations Finance and Capacity Planning teams around the world to standardize our processes, improve front-end reporting, and create mechanisms to scale tools to accommodate rapidly changing business needs.
• Build and maintain efficient near real-time data pipelines that bring together important operations and finance data from disparate data sources.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed