Business Intelligence Analyst

AAA Life Insurance Company • Livonia, MI

3d • Hybrid

About The Position

We need an ambitious, curious leader to become a Business Intelligence Analyst on the Automation and AI Team to help drive the biggest change in the company’s history. Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies. On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA. On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments. On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Requirements

• Bachelor’s degree in business, Finance, Statistics, Economics, Applied Mathematics, Information Systems, or a related technical field from an accredited university
• Minimum of 3 years of experience working in analytics, business intelligence, operations, planning, or a related analytical role
• Minimum of 2 years of experience developing dashboards and reporting solutions using Power BI or similar business intelligence tools
• Intermediate to advanced experience using Excel, including formulas, lookups, pivot tables, formatting, and data analysis techniques
• Experience analyzing and interpreting data from multiple systems and data sources to identify trends, patterns, and operational insights

Nice To Haves

• Experience using SQL, Python, R, or similar tools to analyze data and present insights
• Experience building automated reporting solutions, scorecards, and operational dashboards
• Experience supporting operational metrics, KPI development, staffing models, or performance measurement initiatives
• Data visualization, dashboarding, and querying expertise across large or complex datasets
• Exposure to automation, AI, or enterprise data transformation initiatives
• Diverse analytical experience supporting multiple business functions or operational areas
• Insurance or financial services industry experience preferred

Responsibilities

• Access and leverage data from across the organization to develop automated, easy-to-understand reporting and analytics solutions
• Develop and maintain Power BI dashboards, scorecards, and operational reporting to provide visibility into business performance and transformation initiatives
• Perform ad hoc analyses to answer business questions, identify trends, uncover inefficiencies, and highlight operational risks and opportunities
• Assist in analyzing data to evaluate process effectiveness and performance across multiple operational dimensions
• Support automation and AI initiatives by quantifying opportunities, measuring impact, and tracking adoption and outcomes
• Build presentations, dashboards, and scorecards for leadership and internal executives based on analytical insights and operational metrics
• Actively participate in data transformation initiatives, including the development of automated and standardized data flows from source systems to reporting solutions
• Support the development, implementation, testing, documentation, and ongoing validation of reporting and data processes aligned to organizational KPIs and metrics
• Help develop analytical approaches leveraging statistical methods, scenario planning, and model development to optimize business outcomes
• Proactively identify opportunities to increase productivity, reduce costs, and improve internal processes through data-driven insights
• Collaborate closely with business, analytics, and technical teams to improve data accessibility, reporting quality, and operational transparency
• Provide analytical support for annual sales planning metrics as they relate to operational capacity, staffing, and resource planning

Benefits

• Hybrid work environment that promotes work-life balance
• Comprehensive medical, dental, and vision coverage starting from your first day
• Employer 401k match and employer contribution to a pension plan
• Generous PTO and paid parental leave to support your family needs
• Various associate resource groups and community involvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level