Claims Insurance - Business Intelligence Analyst Sr (Hybrid Webster or Boston)

MAPFRE•Webster, MA

17d•$100,900 - $169,900•Hybrid

About The Position

MAPFRE is seeking an experienced Claims professional to turn complex data into clear business decisions. This hands-on role has visibility and influence, investigating questions affecting Claims performance, challenging assumptions, recommending where to act, and working directly with business leaders. The analyst will measure the impact of business changes and help shape how the organization uses analytics and AI to improve Claims outcomes. The position is hybrid and requires work from the Webster or Boston, Massachusetts office; fully remote candidates are not being considered. The role is not eligible for sponsorship now or in the future.

Requirements

Property & Casualty Claims experience, including a strong understanding of claims data, operations, and factors influencing outcomes.
Six or more years of progressively responsible experience in analytics, business intelligence, or a related analytical role.
Advanced SQL skills, including the ability to independently explore, combine, reconcile, and validate complex datasets.
Experience with business intelligence tools, such as Microsoft Power BI.
Strong analytical judgment, including the ability to structure ambiguous questions, identify meaningful drivers, and translate findings into practical recommendations.
Experience using AI tools to improve analytical work, or demonstrated ability to quickly adopt new tools and methods.
Clear written and verbal communication, including the ability to explain complex findings, recommend a course of action, and influence senior leaders.
Experience leading analytical projects, influencing across functions, and helping other analysts strengthen their capabilities.
A bachelor's degree or equivalent professional experience.

Nice To Haves

Experience applying analytics to claims performance, operational improvement, financial outcomes, or customer experience.
Experience with SAS, Python, R, or comparable analytical tools.
Experience evaluating the impact of business, process, technology, or organizational changes.
Relevant insurance credentials, such as CPCU, AIC, or an analytics-related certification.

Responsibilities

Own complex analytical questions from problem definition and data exploration through recommendations and executive communication.
Analyze claims performance, including claim frequency and severity, loss and expense trends, operational performance, and customer outcomes, to explain underlying drivers and identify opportunities.
Proactively identify emerging issues, challenge assumptions, and provide a point of view on where the business should act.
Use SQL and business intelligence tools to independently explore, combine, validate, and analyze complex claims data.
Develop analytical solutions, dashboards, and clear narratives that help leaders understand performance and make decisions.
Partner with Claims and cross-functional teams to evaluate options and translate findings into practical action.
Measure whether business initiatives deliver intended results, explain why, and recommend next steps.
Use AI to accelerate exploration and repetitive work while applying sound judgment, validating outputs, and protecting sensitive data.
Lead analytical projects, share expertise with other analysts, and strengthen reusable methods and analytical standards.