Temporary Business Intake Specialist

Davis Wright Tremaine LLP • Seattle, WA

1d • Remote

About The Position

Davis Wright Tremaine LLP is looking for a Business Intake Specialist to join their team. This is a temporary, six-month position that offers the flexibility to be fully remote. The primary responsibilities include reviewing and finalizing new client and matter intake forms, analyzing submitted information for accuracy and compliance with established policies and procedures, and communicating with end users. The firm emphasizes a culture of inclusion, authenticity, and providing support to all employees.

Requirements

• GED or High School Diploma; BA/BS or substantial industry work experience preferred.
• Demonstrated strong communication skills, both verbal and written, with all levels of a professional services organization.
• Strong interpersonal skills.
• Able to work in a fast-paced environment.
• Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills.
• Strong attention to detail and quality control.
• Ability to work under pressure and meet deadlines.
• Strong time management skills.
• Ability to handle all stressful situations in a calm, composed manner.
• Ability to efficiently produce a high volume of detailed work, which may include long periods in front of a computer.
• Ability to accurately type 50+ wpm.
• Experience working with Microsoft Office.

Nice To Haves

• 5+ years’ experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties.
• Experience working with document management software preferred.

Responsibilities

• Process all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement.
• Audit all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement.
• Maintain standards for data entry from all sources and ensure compliance with policies and procedure; communicate with clarity to all users regarding issues arising from data entry and educate them as necessary.
• Update client and matter data ensuring accuracy and compliance with the firm’s data entry standards, meeting the published service level agreement.
• Assist in answering questions from attorneys and other legal staff, Accounting and other Information Governance staff.
• Contribute as needed to the information bank for client specific requirements.
• Assist in updating matters for departing attorneys as assigned. This includes updating attorney information and closing matters.
• Monitor Business Intake Inbox and fulfill requests as assigned, including, but not limited to, updating Client and/or Matter Address and Contact information, and reporting status of intake requests.
• Assist with other administrative tasks; provide back up to others in the Information Governance department and perform other responsibilities as assigned.

Benefits

• First Stop Health Telemedicine: Speak with a licensed physician or mental health counselor 24/7, consultations covered by the firm.
• TELUS Health Employee Assistance Program: Receive support with mental, financial, physical, and emotional wellbeing.
• Voluntary Pet Insurance.
• Milk Stork: Virtual lactation consulting, breast milk shipping and nutritional testing covered by the firm.
• Wellness Benefits: Peloton App, Headspace App.
• Paid sick leave is accrued on a biweekly basis at a rate of 1 hour per 30 hours worked.
• Temporary employees working at least 30 hours per week may be eligible for health insurance with an optional HSA, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, Healthcare and Dependent Care Flexible Spending Accounts, sick time, and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED