Temporary Business Intake Specialist
About The Position
Davis Wright Tremaine LLP is seeking a temporary Business Intake Specialist for a six-month period. This role is primarily responsible for reviewing and finalizing new client and matter intake forms, analyzing the submitted information for accuracy and compliance with established policies and procedures, and communicating with end users. The position offers the flexibility of being fully remote while working within reasonable commuting distance from any of our offices in Seattle, Portland, San Francisco, Los Angeles, New York, or Washington D.C. At Davis Wright Tremaine, we foster a culture of inclusiveness and authenticity, where everyone has a voice and unparalleled support.
Requirements
- 5+ years’ experience performing general office work, which may include data entry, filing, working with office personnel, or other related duties
- Demonstrated strong communication skills, both verbal and written, with all levels of a professional services organization
- Strong interpersonal skills
- Able to work in a fast-paced environment
- Strong customer service, analysis, troubleshooting, problem solving, and follow-up skills
- Strong attention to detail and quality control
- Ability to work under pressure and meet deadlines
- Strong time management skills
- Ability to handle all stressful situations in a calm, composed manner
- Ability to efficiently produce a high volume of detailed work, which may include long periods in front of a computer
- Ability to accurately type 50+ wpm
- Experience working with Microsoft Office
Nice To Haves
- BA/BS or substantial industry work experience preferred
- Experience working with document management software preferred
Responsibilities
- Process all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
- Audit all data entry for new client and new matter requests ensuring accuracy and compliance with firm’s data entry standards, meeting the published service level agreement
- Maintain standards for data entry from all sources and ensure compliance with policies and procedure; communicate with clarity to all users regarding issues arising from data entry and educate them as necessary
- Update client and matter data ensuring accuracy and compliance with the firm’s data entry standards, meeting the published service level agreement
- Assist in answering questions from attorneys and other legal staff, Accounting and other Information Governance staff
- Contribute as needed to the information bank for client specific requirements
- Assist in updating matters for departing attorneys as assigned. This includes updating attorney information and closing matters
- Monitor Business Intake Inbox and fulfill requests as assigned, including, but not limited to, updating Client and/or Matter Address and Contact information, and reporting status of intake requests.
- Assist with other administrative tasks; provide back up to others in the Information Governance department and perform other responsibilities as assigned
Benefits
- First Stop Health Telemedicine: Speak with a licensed physician or mental health counselor 24/7, consultations covered by the firm
- TELUS Health Employee Assistance Program: Receive support with mental, financial, physical, and emotional wellbeing
- Voluntary Pet Insurance
- Milk Stork: Virtual lactation consulting, breast milk shipping and nutritional testing covered by the firm
- Wellness Benefits: Peloton App, Headspace App
- Paid sick leave
- Health insurance with an optional HSA
- Dental insurance
- Vision care
- Telemedicine and virtual short term solution based counseling services
- Healthcare and Dependent Care Flexible Spending Accounts
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
