Business Insurance Service Associate

Marsh McLennan•Thomaston, AL

9d•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Business Insurance Service Associate at Marsh McLennan Agency (MMA). MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). Applicants must be within driving distance to our Thomaston, GA office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Requirements

High school graduate or equivalent
Strong organizational skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Responsibilities

Set up new prospects and complete customer data entry according to procedures.
Process audits, order loss runs, run proposal and generate loss summaries.
Establish and communicate schedules.
Open, distribute, scan and route mail.
Order office supplies (if applicable).
Show proficiency in utilizing resources and software to generate reports and/or other requested information.
Invoice premiums related to clients.
Complete routinely daily, weekly, and monthly reports, as assigned.
Research and resolve policy discrepancies.
Monitor real-time call arrival patterns to ensure satisfactory service levels.
Keep manuals and carrier information up to date and retain knowledge of carrier and industry changes.
Retrieve information from carrier web-sites, as required, and keep our Client Management system, appropriately updated.
Maintain production goals for completing work, while maintaining high quality.
Support service and production team in reaching overall agency revenue and retention goals.
Maintains up to date knowledge of: departmental systems, related technology, and policies and procedures.
Perform other duties, as assigned.