Business Insurance Client Service Manager

Marsh McLennan • Pensacola, FL

4d • Hybrid

About The Position

Marsh McLennan Agency is seeking a Business Insurance Service Manager for its Pensacola office. The position is responsible for planning, organizing, staffing, and overseeing the operating activities of a service team. The manager supports the agency’s goals, service standards, and business practices while fostering a developmental and challenging environment for employees through communication of goals, individual objectives, and timely annual reviews.

The role identifies and develops leaders, monitors staffing, compensation, and expenses in support of financial goals, and recruits employees through industry associations, community involvement, and promotion of the agency. It also identifies opportunities to improve sales effectiveness while maintaining superior customer service, follows and adapts operating procedures as service goals evolve, and directs and supports the use of technology to achieve departmental goals. The manager supports change initiatives and carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

• Florida 2-20 license, or ability to obtain it.
• At least 5 years of related experience and/or training, or an equivalent combination of education and experience.
• At least 5 years of Commercial Insurance industry experience, including supervisory or management experience.
• Ability to communicate with clients, carriers, and prospects concerning lines of coverage.
• Organizational skills and effective verbal and written communication skills, with the ability to influence others.

Nice To Haves

• Working knowledge of EPIC, or willingness to learn.

Responsibilities

• Plan, organize, staff, and oversee the operating activities of a service team.
• Support Marsh McLennan Agency’s goals, service standards, and business practices.
• Communicate regional, departmental, and individual goals; create measurable individual objectives and conduct timely annual reviews.
• Maintain a developmental and challenging environment for employees and identify and develop leaders.
• Monitor and control staffing, compensation, and expenses in support of company financial goals.
• Recruit new employees through industry associations, community involvement, and promotion of Marsh McLennan Agency.
• Identify opportunities to improve sales effectiveness while maintaining superior customer service.
• Follow established operating procedures and modify procedures as needed to meet evolving service goals.
• Research, direct, and support use of new technology to achieve departmental business goals.
• Accept, implement, and support change initiatives.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Assist with or complete other tasks as directed by agency management.

Benefits

• Generous time off, including personal and volunteering time.
• Health insurance.
• 401(k).
• Professional development opportunities.
• Hybrid work.
• Six weeks of paid parental leave for the birth or adoption of a child.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed