Business Insurance Client Service Manager

Marsh McLennan

10d•Hybrid

About The Position

Marsh McLennan Agency is seeking a Business Insurance Service Manager for its Pensacola office. The role is responsible for planning, organizing, staffing, and overseeing the operating activities of a service team. The manager supports agency goals, service standards, and business practices while fostering employee development and identifying future leaders. The position also monitors staffing, compensation, and expenses; supports recruitment; improves sales effectiveness while maintaining customer service; adapts operating procedures and technology to meet business goals; and supports organizational change initiatives. Supervisory responsibilities are carried out in accordance with company policies and applicable laws.

Requirements

Florida 2-20 license or ability to obtain one.
At least 5 years of related experience and/or training, or an equivalent combination of education and experience.
At least 5 years of Commercial Insurance industry experience, including supervisory or management experience.
Ability to communicate with clients, carriers, and prospects concerning lines of coverage.
Working knowledge of EPIC or willingness to learn.
Organizational skills and effective verbal and written communication skills, with the ability to influence others.

Responsibilities

Support Marsh McLennan Agency goals, service standards, and business practices.
Create a developmental and challenging environment for employees by communicating regional, departmental, and individual goals, establishing measurable individual objectives, and conducting timely annual reviews.
Identify and develop leaders within the organization.
Monitor and control staffing, compensation, and expenses in support of company financial goals.
Recruit new employees through industry associations, community involvement, and promotion of Marsh McLennan Agency.
Identify opportunities to improve sales effectiveness while maintaining superior customer service.
Follow established operating procedures and modify them as needed to meet evolving service goals.
Research, direct, and support the use of new technology to achieve departmental business goals.
Accept, implement, and support change initiatives.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Assist with or complete other tasks as directed by agency management.