Business Insurance Account Manager

Marsh McLennan•South Bend, IN

3d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking an Account Manager to join their team. MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions. With 200 offices across North America, MMA combines personalized service with global resources. The company boasts an award-winning, inclusive culture and is recognized as a Top Workplace, driven by over 11,000 industry professionals dedicated to purposeful work and meaningful impact.

Requirements

Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate for role
Available to travel to both local and long-distance client meetings
Has means of transportation for local travel as needed
2+ years Account Manager experience within an insurance brokerage, or comparable experience

Nice To Haves

BS/ BA in Business, Insurance, or related field
CPCU, ARM, CEBS, or other professional insurance designation related to discipline
Experience working with agency management systems
Proficient skill level in Microsoft Office Suite

Responsibilities

Works with Producer and/or Account Executives, service team, and other internal departments to plan, execute, and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses.
Manages creation of proposals, providing summary of programs and options, service plan, and other specific deliverables designed to support clients in making decisions about insurance programs.
Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email, and in-person meetings.
Analyzes risk, coverage, program structure and recommends options; executes coverage and program changes.
Oversees the accuracy and display of information in client portals; consults with and enacts client decisions on access to portal by their staff.
Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed.
Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report.
Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience.
Manages time effectively to prioritize workload, client service requests, and service parameters on business processes.
Works with service team to effectively manage and oversee new business and renewal processes by following workflow procedures and best practices.
Creates submission for underwriters, by engaging with clients and prospective clients on their exposures, coverages, and program needs, assembling into submission package following best practices.
Communicates with underwriters on submissions and negotiates premium, coverage, and other terms on behalf of clients.
Evaluates coverage, terms, and conditions of quotes received from underwriters; compares quote options from multiple carriers and presents coverage comparisons as requested.
Remains current on forms, coverage, insurance carriers, industry trends, and legislation.
Maintains positive working relationships with insurance carriers, attends meetings and events as appropriate, and proactively learns about their products and underwriting approaches.
Consistently follows client service workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution.
Accurately maintains complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence.
Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics, and goals.
Participates in ongoing scheduled meetings with service team to discuss accounts, renewals, service needs, service platform, etc.
Trains, guides, and mentors Client Service Representatives and other peers.
Communicates effectively with Client Service Representatives and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload.
Develops successful and effective working relationships with Producers, Account Executives, Client Service Representatives, service team members, managers, carriers, and members of other department.