Business Insights Analyst- End-to-End Servicing

Citizens • Johnston, RI

46d • $80,000 - $106,000 • Hybrid

About The Position

The Business Insights Analyst will support the End-to-End Servicing Journey Reimagination initiative by providing targeted analysis, insight generation, and operational reporting needed to inform design, delivery, and go-live decisions. This role will report into the business organization, with day-to-day analytical direction from Enterprise Data and Analytics. The role is execution-focused and will work closely with Business Intelligence (BI), operations, and initiative teams to translate servicing requirements into actionable metrics, analyses, and decision support. This position is well-suited for an analytically strong individual who can operate in a delivery environment—balancing structured analysis with evolving requirements and partnering closely with business and data teams to ensure insights are decision-relevant and operationally grounded.

Requirements

• 2–4 years of professional experience in an analytical, business insights, or business analysis role.
• Strong problem-solving skills with the ability to operate independently on well-defined analytical tasks.
• Proficiency with data analysis tools (e.g., Python, SQL, Excel), with Python experience strongly preferred; experience working with BI is a plus.
• Strong analytical thinking with the ability to uncover insights from data and articulate a clear, evidence-based story and implications for decision-making.
• Bachelor’s degree in business, analytics, economics, finance, or a related quantitative field.
• Comfortable working in a dynamic delivery environment with evolving priorities.
• Detail-oriented with a strong commitment to analytical rigor and data integrity.
• Collaborative, pragmatic, and focused on enabling progress and decision-making rather than theoretical analysis.

Nice To Haves

• Python experience strongly preferred
• experience working with BI is a plus

Responsibilities

• Perform analyses to support End-to-End Servicing design and delivery, including readiness and go-live decisioning (e.g., analysis of QC results, defect trends, and operational performance indicators).
• Translate workstream requirements into clear analytical questions and develop analyses to address them using available data sources.
• Synthesize findings into concise, decision-oriented insights for business, product, and delivery leadership.
• Partner with business stakeholders and BI teams to define, refine, and operationalize servicing metrics aligned to workstream objectives.
• Support development and validation of recurring and ad-hoc reporting to track performance, risk, and outcomes across servicing journeys.
• Ensure metric definitions, assumptions, and limitations are clearly documented and consistently applied.
• Conduct data quality checks and validation to ensure accuracy and reliability of analyses and reports.
• Identify data limitations, biases, or gaps and clearly communicate implications for interpretation and decision-making.
• Support issue triage by analyzing root causes and patterns within operational and QC data.
• Act as an analytical liaison between the End-to-End Servicing workstream, business partners, and BI teams.
• Coordinate inputs, timelines, and deliverables across stakeholders to support workstream milestones.
• Build strong working relationships with business, operations, technology, and data partners.

Benefits

• comprehensive medical, dental and vision coverage
• retirement benefits
• maternity/paternity leave
• flexible work arrangements
• education reimbursement
• wellness programs
• paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level