Client360 - Business Initiatives Manager– Vice President
About The Position
The Business Initiatives Manager within Client360 and Data, Digital & AI helps unify client data and deliver enterprise-wide insights to support business transformation and operational excellence. The role contributes to product innovation and leads product life-cycle activities, acting as a voice of the customer and developing products that deliver customer value. It guides product launches, gathers feedback, and collaborates with cross-functional teams to deliver scalable, resilient, stable, high-quality products. The position also supports Client360 Transformation business initiatives, including programs focused on process improvement and operational efficiency. It works with engineering, operations, and business teams to maintain and enhance processes and platforms, establish measurable performance indicators, use analytics including machine learning and AI to produce actionable insights, and anticipate needs across Markets, Payments, Global Banking, and Private Bank. The role coaches and mentors junior team members in business analysis and stakeholder engagement.
Requirements
- At least 5 years of experience or equivalent expertise in product management or a relevant domain area.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Strong knowledge of business process improvement, strategic planning, and data analytics.
- Experience supporting change and managing stakeholders across multiple functions.
- Understanding of business integration techniques, data governance, regulatory compliance, and operational risk management.
- Customer-centric mindset and ability to prioritize and deliver stakeholder needs.
- Experience working with cross-functional teams to drive business innovation.
- Bachelor’s degree in Business, Data Science, or a related field.
- Strong communication and interpersonal skills, including the ability to present complex concepts to technical and non-technical audiences.
- Experience with emerging technologies and best practices in business analytics and CRM.
Nice To Haves
- Demonstrated experience working in a highly matrixed, complex organization.
- Experience in business process management, CRM systems, or related fields within a financial institution.
- Advanced degree.
- Experience ensuring customers and stakeholders are engaged and positive about delivered initiatives.
Responsibilities
- Develop a product strategy and vision that delivers value to customers.
- Manage discovery efforts and market research to identify customer solutions and incorporate them into the product roadmap.
- Own, maintain, and develop a product backlog that supports the strategic roadmap and value proposition.
- Build a framework and track product success metrics, including cost, features and functionality, risk posture, and reliability.
- Support development and execution of business initiatives for Client360 Transformation, ensuring alignment with organizational goals.
- Participate in planning, execution, risk management, and delivery of business programs focused on process improvement and operational efficiency.
- Coach and mentor junior team members on business analysis and stakeholder engagement best practices.
- Collaborate with engineering, operations, and business teams to maintain and enhance processes and platforms.
- Assist in establishing and monitoring key performance indicators to measure business value.
- Use analytics, including machine learning and AI, to derive actionable business insights.
- Understand internal team needs, anticipate future requirements, and collaborate across Markets, Payments, Global Banking, and Private Bank.
- Lead product life-cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Gather feedback and guide successful product launches while supporting high-quality client experiences.
Benefits
- Competitive total rewards package, including base salary and potentially commission-based pay and/or discretionary incentive compensation for eligible roles.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
