Business Improvement Coordinator

ITW•Carol Stream, IL

About The Position

This role supports process improvement and project activities by mapping, documenting, and improving core business processes. It involves identifying bottlenecks in sales and service processes, assisting in developing streamlined workflows to improve customer response and internal execution timelines, and supporting cross-functional projects. The role also includes reporting and data support, such as developing operational dashboards and KPI reporting, and assisting with HR and People Operations functions like onboarding and training coordination.

Requirements

Experience in process mapping and documentation.
Ability to identify inefficiencies and develop streamlined workflows.
Experience supporting cross-functional projects.
Skills in developing and maintaining operational dashboards and KPI reporting.
Proficiency in data collection and validation.
Experience with HR operational processes, including onboarding and training coordination.
Ability to update employee records.
Strong communication and stakeholder management skills.

Responsibilities

Map, document, and improve core business processes across departments.
Identify bottlenecks in sales and service processes.
Develop and document streamlined workflows to improve customer response and internal execution timelines.
Support the execution of cross-functional projects and initiatives.
Coordinate meetings, follow-ups, and stakeholder communication.
Develop and maintain operational dashboards and KPI reporting.
Turn data into actionable insights in collaboration with leadership.
Support data collection and validation across Sales, Service, and Operations.
Ensure accuracy and consistency of business performance reporting.
Assist with onboarding coordination, training, and other employee lifecycle processes.
Ensure smooth execution of HR operational processes in partnership with HR leadership.
Update employee records.
Support engagement and communication activities.