Business Implementation Coordinator

Schneider National • Green Bay, WI

4d • Onsite

About The Position

Schneider is seeking a Senior Business Implementation Coordinator in Green Bay to serve as Schneiders' primary internal point of contact during the onboarding phase. The Senior Business Implementation Coordinator will work with both customers and Schneider teams to successfully implement new business and ensure all required start-up tasks are completed.

Requirements

• Associate degree in business or equivalent work experience.
• Comfortable working with analytical data from various sources.
• Proven ability to influence without direct authority.
• Desire to create a positive experience for customers and associates.

Nice To Haves

• At least 2 years of customer service experience preferred.
• Transportation industry experience is a plus.

Responsibilities

• Lead start-up project plans for multiple accounts at a time.
• Act as a liaison between Schneider support departments, sales and the customer.
• Serve as a resource for all parties during start-up through day 90 of the business.
• Understand quote-to-cash and Statement of Expectations (SOE) processes and requirements for all start-up activities.
• Keep documentation of all notes within the SOE pertaining to start-ups through 90-day business reviews.
• Facilitate start-up meetings based on the scope, size and complexity of the new business.
• Communicate with customers regarding Schneider procedures and transition timelines.
• Partner with internal departments to identify potential issues with new business and outline action plans.

Benefits

• Medical, dental and vision insurance.
• Company paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree