Implementation Coordinator III

Jack Henry•Monett, MO

6d•Hybrid

About The Position

At Jack Henry, we’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Implementation Coordinator will be responsible for coordinating installation projects for our online banking customers. They will be the main point of contact and will be expected to work directly with the customer to ensure a successful implementation through various activities such as kick off meetings, mapping, and testing. The ideal candidate will have prior experience working in a financial institution, have strong customer relationship skills, and be a good communicator. This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Overland Park, KS; Birmingham, AL; Charlotte, NC; Cedar Falls, IA; Louisville, KY; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Requirements

Must have a minimum of 4 years’ experience in technical /implementation support role OR a customer support role within a financial institution.
Must be able to travel up to 20% to attend onsite meetings and trainings.
Must be able to accommodate business needs by occasionally working after hours and/or on weekends

Nice To Haves

Familiar with Jack Henry digital products and services.
Ability to work in a remote setting.

Responsibilities

Prepares customer for implementation. Establishes guidelines/timelines to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with project manager.
Troubleshoots issues upon completing of the conversion/installation project.
May reinforce training to customers and/or provide guidance in training customer personnel.
May perform other job duties as assigned.