Business Experience & Planning Expert- Technology Workforce Operations Lead

PNC•Farmers Branch, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Expert within PNC's Technology Business Operations organization, you will be based in Dallas, TX. This role is an individual contributor within Technology Business Operations responsible for end-to-end workforce operations and cross-functional orchestration across Technology, HR/TA, Finance, Sourcing, and Risk/Controls. The lead translates complex workforce and operating-model inputs into executive-ready narratives, runs operating rhythms (reviews, forums, reporting), and applies program management discipline to connect workforce strategy to execution—improving transparency, decision-making, and outcomes across a 17,000+ person technology organization.

Requirements

Business Intelligence (BI)
Data Mining
Strategic Planning
Workforce operations & controls (requisition intake/validation/approvals, data quality, audit-ready execution)
Workforce planning and analytics (capacity, demand vs. supply, hiring funnel health, forecasting)
Technology workforce constructs and levers (sourcing mix, location strategy, cost levers) and operating models (product/platform/agile)
Program/project management and governance (cadences, decision logs, action tracking, dependency/RAID management)
Financial and headcount management (operating plans, funding alignment, cost optimization tradeoffs)
Executive reporting and performance measurement (OKRs/KPIs/KRIs; leader-ready insights)
Workforce systems and reporting tools (e.g., Workday, VMS) and dashboarding (e.g., Power BI/Tableau)
Process improvement / operational excellence (root-cause analysis, standard work, sustainable controls)
Executive presence and crisp written/verbal communication
Synthesis and structured problem solving in ambiguous, fast-moving environments
Influence without authority; stakeholder alignment and conflict management
Strong judgment, prioritization, and bias for action
Attention to detail and follow-through across multiple concurrent workstreams
Business Case Justification
Business Process Design
Coaching Others
Effective Communications
Influencing
Innovation
Planning: Tactical, Strategic
Problem Solving
Strategic Thinking
Visioning
Bachelors
8 + years of industry experience

Nice To Haves

Workday Advanced Planning, VNDLY
Process Intelligence, Operational Excellence
Operational performance and risk measurement including OKRs, KPIs, KRIs
Jira Advanced Planning, SharePoint, Power BI or Tableau, Power Automate Suite
Agentic workflows

Responsibilities

Develop executive-ready narratives and materials on workforce strategy and performance (e.g., operating reviews, strategy updates, leader forums)
Drive coherence across workforce domains by aligning strategy, operating model, and execution to prevent fragmentation and improve outcomes
Partner across Technology and shared functions to deliver workforce plans and outcomes (e.g., sourcing mix, location strategy, capacity planning, cost optimization)
Orchestrate cross-functional inputs and interlocks (Technology, HR/TA, Finance, Sourcing, Risk/Controls, tool owners); surface tradeoffs, escalate when needed, and unblock execution
Apply program management rigor (plans, dependencies, risks/issues, action tracking) to deliver priorities and remove execution friction
Run operating rhythms and governance (strategy planning, workforce reviews, executive forums, reporting) with clear pre-reads, decisions, and follow-through
Lead day-to-day workforce operations and controls (intake/validation, approvals, data quality) aligned to headcount plans, funding, and audit-ready execution
Track and forecast capacity and demand across roles, locations, and sourcing channels; maintain dashboards and reporting that surface risks, constraints, and opportunities
Proactively identify workforce process gaps and execution risks; drive root-cause problem solving and continuous improvement across the workforce lifecycle
Uses advanced knowledge and expertise to indirectly lead cross-functional teams to improve business planning methods.
Develops and executes on key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Participates in the industry and leads execution and implementation of business planning processes according to industry standards and trends.
Designs strategic plans based on forecasts, and provides improvement recommendations.
Guides strategic plans through thought leadership and develops solutions, roadmaps, and assessments of potential business impacts to address business needs.
Identifies and executes executes opportunities that add significant value to the business and to achieve business goals.
Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Presents to executive leadership for buy in.
Serves as subject matter expert and advocate that influences the implementation of best practices and learning plans that meet business objectives.
Develops, trains, and mentors team members and partners to build expertise and knowledge for the future success of the organization.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service