Business Experience & Planning Advisor

PNC Bank • Pittsburgh, PA

9d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Business Experience & Planning Advisor is responsible for shaping, advising on, and delivering high-impact communications that support the Technology Business Operations function and key Technology transformation initiatives. This role partners closely with Technology leadership, Engagement teams, Organizational Change Management (OCM), and Marketing Communications (Marcom) to translate complex technical and operational topics into clear, relevant, and actionable messaging for diverse audiences across the organization.

Requirements

• Strong experience in communications, change management, or business operations within a technology-driven environment
• Proven ability to translate complex technical concepts into clear, engaging messaging for diverse audiences
• Excellent written, editing, and storytelling skills
• Experience managing editorial calendars and coordinating communications across multiple initiatives
• Strong stakeholder management and influencing skills, with the ability to work across all levels of the organization
• Familiarity with organizational change management principles and communication frameworks
• Ability to prioritize and manage multiple competing demands in a fast-paced environment
• Experience supporting large-scale technology transformations or digital initiatives
• Background working with Marketing Communications or internal communications teams
• Knowledge of enterprise communication tools and channels
• Experience in financial services or regulated industries (if applicable)
• Bachelors
• 5+ years of industry-relevant experience

Nice To Haves

• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Cross-Functional Communications
• Data Integration
• Data Mining
• It Communication
• Organizational Change Management
• Strategic Planning

Responsibilities

• Serve as the primary in-business communications advisor for the Technology Business Operations function, supporting major initiatives, transformation efforts, and key events.
• Simplify complex, technical, or competing messages into clear, concise, and focused content that helps employees understand priorities, changes, and required actions.
• Manage and maintain an integrated editorial calendar to streamline communications, reduce duplication, and ensure timely, coordinated, and actionable messaging across initiatives.
• Translate highly technical and operational topics into plain-language, business-relevant communications while preserving accuracy and intent.
• Partner closely with Technology stakeholders, Engagement teams, OCM, and Marcom to align messaging strategies and deliver consistent communications using approved tools and channels.
• Act as a subject matter expert in communications strategy, influencing and promoting best practices that support business objectives and enhance employee experience.
• Collaborate with senior leaders and key decision-makers to drive cross-functional alignment, ensuring messaging is cohesive, relevant, and impactful.
• Collaborates cross-functional teams to improve business planning methods.
• Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Responsible for executing and implementing business planning processes.
• Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
• Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level