Business Experience & Planning Advisor

PNC•Pittsburgh, PA

10d•$65,000 - $132,250•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Business Experience & Planning Advisor is responsible for shaping, advising on, and delivering high-impact communications that support the Technology Business Operations function and key Technology transformation initiatives. This role partners closely with Technology leadership, Engagement teams, Organizational Change Management (OCM), and Marketing Communications (Marcom) to translate complex technical and operational topics into clear, relevant, and actionable messaging for diverse audiences across the organization.

Requirements

Strong experience in communications, change management, or business operations within a technology-driven environment
Proven ability to translate complex technical concepts into clear, engaging messaging for diverse audiences
Excellent written, editing, and storytelling skills
Experience managing editorial calendars and coordinating communications across multiple initiatives
Strong stakeholder management and influencing skills, with the ability to work across all levels of the organization
Familiarity with organizational change management principles and communication frameworks
Ability to prioritize and manage multiple competing demands in a fast-paced environment
Experience supporting large-scale technology transformations or digital initiatives
Background working with Marketing Communications or internal communications teams
Knowledge of enterprise communication tools and channels
University / college degree, with 5+ years of industry-relevant experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Experience in financial services or regulated industries (if applicable)
Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Cross-Functional Communications
Data Integration
Data Mining
It Communication
Organizational Change Management
Strategic Planning

Responsibilities

Serve as the primary in-business communications advisor for the Technology Business Operations function, supporting major initiatives, transformation efforts, and key events.
Simplify complex, technical, or competing messages into clear, concise, and focused content that helps employees understand priorities, changes, and required actions.
Manage and maintain an integrated editorial calendar to streamline communications, reduce duplication, and ensure timely, coordinated, and actionable messaging across initiatives.
Translate highly technical and operational topics into plain-language, business-relevant communications while preserving accuracy and intent.
Partner closely with Technology stakeholders, Engagement teams, OCM, and Marcom to align messaging strategies and deliver consistent communications using approved tools and channels.
Act as a subject matter expert in communications strategy, influencing and promoting best practices that support business objectives and enhance employee experience.
Collaborate with senior leaders and key decision-makers to drive cross-functional alignment, ensuring messaging is cohesive, relevant, and impactful.
Collaborates cross-functional teams to improve business planning methods.
Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Responsible for executing and implementing business planning processes.
Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
Identifies and executes opportunities that add value to the business and to achieve business goals.
Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.