Business Experience & Planning Advisor

PNC • Strongsville, OH

3d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Enterprise Architecture Process Team, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ, Denver, CO or Dallas, TX. The Bus Exp & Plan Advisor is responsible for assessing, prioritizing and implementing Enterprise Architecture process improvement opportunities, with impacts across the Technology organization. This role is wide-ranging and requires planning, analysis, problem-solving, communications and leadership skills. Success includes driving process change management and guiding data-related decisions from strategy through operations.

Requirements

• Process Analysis
• Lean Six Sigma or other process-improvement framework(s)
• Deep experience creating process flows from documents or meeting content
• Software development concepts, specifically Agile and automation
• Ability to identify and assess process weaknesses
• Power Automate
• Visio
• Dashboard tools including Tableau and Power BI
• MS Excel, PowerPoint, Word
• Ability to translate stated needs into customer-friendly process changes
• Strong written and verbal communication skills
• Comfortable with presenting process change details to multiple levels of managers
• Proven ability to influence decisions without direct authority
• University / college degree, with 5+ years of industry-relevant experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Lean Six Sigma certification
• Clear understanding of enterprise architecture’s purpose, particularly in a highly regulated financial services environment
• Experience in large, complex enterprise environments
• Familiarity with both operational and analytical data activities and metrics
• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Microsoft Excel
• Microsoft PowerPoint
• Strategic Planning
• Tableau (Software)

Responsibilities

• Maintain current, accurate process documents and job aids as EA evolves.
• Identify opportunities to improve data quality, consistency, and reuse across the Technology organization.
• Share information to support the maturation of team skills and influence over time.
• Creates, reviews and maintains process flows, job aids.
• Conducts assessments of current-state EA processes, including points of integration with other processes and stakeholders (impact assessments).
• Engages teams to support process testing and pilots.
• Develops communications plans covering multiple audiences and media.
• Identifies opportunities, proposes streamlined approaches, gathers feedback, and implements process improvements.
• Delivers process changes (including automation as appropriate) and reporting.
• Develops process templates and reporting requirements.
• Establishes cadence of process improvement reviews, check-ins with stakeholders.
• Identifies process problems across the architecture domains in Technology.
• Collaborates with architects to achieve and confirm operational alignment, monitors outputs and ensures consistent deliverables.
• Develops process documents, including flows and job aids, for specific processes.
• Completes lessons-learned exercises to ensure that oversights and mistakes aren’t repeated in future process improvement activities.
• Plans for process changes, including engaging non-architect stakeholders for input and feedback as needed.
• Determines audiences impacted by process solutions and ensures change plans cover all stakeholders.
• Produces and delivers communications, training, documentation, and FAQs as needed to support process changes.
• Maintains centralized repositories for completed content and deliverables, to be shared across teams.
• Collaborates cross-functional teams to improve business planning methods.
• Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Responsible for executing and implementing business planning processes.
• Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
• Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior