Bus Exp & Plan Advisor

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Business Experience & Planning organization, you will be based in Pittsburgh, PA, Dallas, TX, Birmingham, AL, Phoenix, AZ and Denver CO. Role Summary The Business Exp & Planning Advisor (C4) serves as the End of Life (EOL) Process Owner, responsible for supporting governance of the enterprise-wide EOL Program. This role partners across cross-functional teams to ensure EOL governance processes are consistently applied, documented, and aligned with enterprise criteria. The role enables effective program execution by maintaining EOL procedures, policies, and metrics, while working closely with the EOL Service Owner and key stakeholders to ensure adherence to requirements, promote transparency, and mitigate risk. A strong focus on data integrity, control effectiveness, and continuous improvement is essential to support business objectives and regulatory expectations.

Requirements

Familiarity with policy, procedure, and control documentation within an enterprise environment, preferably within a risk, technology, or lifecycle management context
Demonstrated ability to collaborate effectively across cross-functional and enterprise teams
Strong communication and stakeholder management skills, with the ability to influence without authority
Proven ability to balance execution, risk management, and business priorities
Exposure to regulatory, audit, or compliance environments
Familiarity with enterprise governance frameworks and control standards
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Organizational Governance
Strategic Planning
Technology Risk

Responsibilities

Support execution of the enterprise EOL governance framework and ensure alignment with business and risk requirements
Monitor adherence to EOL standards, procedures, and controls; partner with the EOL Service Owner to sustain compliance
Maintain and update EOL policies, procedures, and documentation to align with enterprise standards
Support audits and reviews by providing accurate, timely documentation and evidence
Support development and maintenance of EOL metrics (KPIs/KRIs)
Analyze trends to identify risks and improvement opportunities; contribute to program reporting and transparency
Evaluate program performance and recommend improvements to processes and controls
Support roadmap development to enhance EOL program maturity
Act as a liaison between governance and the EOL Service Owner
Apply risk management practices to ensure alignment with enterprise control frameworks
Collaborates cross-functional teams to improve business planning methods.
Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Responsible for executing and implementing business planning processes.
Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
Identifies and executes opportunities that add value to the business and to achieve business goals.
Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.