Business Executive Administrator - Corporate Security

Wells Fargo•Charlotte, NC

6d•Hybrid

About The Position

This role is responsible for daily monitoring of incoming phone calls and troubleshooting of electronic security equipment, opening Corrigo tickets, partnering with vendors and internal teams to restore service quickly, and ensuring accurate documentation through resolution. This role triages issues across DVR/NVR, cameras, and VMS environments, coordinates service dispatch and follow-ups, and produces recurring operational reports to track performance, aging, and risk. This role is highly engaged in projects, from decommissioning of equipment, installation of equipment, refurbs, ATM upgrades, etc. The role supports the implementation of initiatives related to operations and Business Execution across multiple lines of business, identifies opportunities to improve processes, and provides support to a variety of diverse support functions or operations. The individual receives direction from supervisors and assists with the administration of Strategy and Execution programs, projects, or processes specific to the business. They interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives.

Requirements

2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Proficient in MS Office (Word, Excel, and MS Teams)
Call center experience
High volume technical help desk experience
Customer service experience
Experience with Verint or another commercial video management system
Ability to work independently

Responsibilities

Daily monitoring of incoming phone calls and troubleshooting of electronic security equipment
Opening Corrigo tickets
Partnering with vendors and internal teams to restore service quickly
Ensuring accurate documentation through resolution
Triaging issues across DVR/NVR, cameras, and VMS environments
Coordinating service dispatch and follow-ups
Producing recurring operational reports to track performance, aging, and risk
Supporting the implementation of initiatives related to operations and Business Execution
Identifying opportunities to improve processes
Assisting with the administration of Strategy and Execution programs, projects, or processes
Interacting with colleagues for the purpose of executing a variety of programs, services, and initiatives