Business Execution Senior Manager – Merchant Services Onboarding Implementations

Wells Fargo Bank•Irving, TX

17h•Hybrid

About The Position

Wells Fargo is seeking a Business Execution Senior Manager to oversee its Merchant Services Implementation and Product Setup Operations responsibilities. The leader will manage the Operations Implementation team and is responsible for leading all aspects of the implementation and delivery of both routine and customized Merchant Services customer solutions during onboarding and throughout the client lifecycle. Additionally, this position will act as the primary liaison with all stakeholders within Merchant Services and across the bank related to new customer setup. This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems.

Requirements

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
3+ years Management or leadership experience.

Nice To Haves

Proven experience leading the strategy and resolution of highly complex and unique challenges that require solid analytical skills, extensive knowledge of business execution, and understanding of business, delivering longer term and large-scale solutions.
Proven experience in a strategic business initiatives leadership role in Financial Services, preferably Payment Processing, Financial Services, and/or Fintech.
Knowledge and understanding of financial business to business products & services, sales and relationship management processes and strong understanding of client needs.
Leads by example with high energy, transparency, relationship management, and influencing skills; results-driven with risk-based mindset.
Demonstrated experience developing strong, collaborative working relationships with a variety of constituents across all levels of organization.
Ability to work independently with strong organizational, multi-tasking, and prioritizing skills needed to operate in a fast paced, matrix organization environment.
Proven ability to leverage data and analytics tools and resources to build reporting, make business decisions and solve problems.
Highly effective communicator - excellent verbal, written, and interpersonal communication skills.
Ability to synthesize complex processes or concepts, data visualization.
Expertise in crystalizing complex topics in easy-to-understand, clear, impactful executive-level presentations, leveraging fact-based approach.
Extensive experience creating persuasive and impactful presentations to senior business leaders.
Proficient in MS Office suite – Power Point, Word, Excel.

Responsibilities

Lead and develop multiple teams of managers and individual contributors within Operations, ensuring alignment to business objectives and risk standards.
Drive talent management activities including coaching, performance management, and ongoing development.
Foster a culture of accountability, continuous improvement, and high performance.
Oversee end-to-end client onboarding and implementation lifecycle, including both routine and complex initiatives.
Lead Implementation Managers across functions to ensure successful execution and delivery.
Establish timelines, track progress, and manage escalations to ensure on-time, high-quality outcomes.
Ensure adherence to project management methodologies and operational standards.
Develop and implement business unit strategies aligned with organizational goals.
Provide vision, direction, and execution plans for large-scale, cross-organizational initiatives.
Serve as a strategic advisor to leadership on transformation efforts and operational improvements.
Drive accountability for initiatives while optimizing efficiency and reducing risk.
Identify, assess, and mitigate operational and implementation risks.
Enhance and maintain strong controls, procedures, and governance frameworks.
Address control gaps and support RCSA, internal audits, and regulatory exams.
Ensure compliance with policies and risk management expectations.
Identify and execute process improvement opportunities across onboarding and implementation functions.
Lead change management efforts, including impact assessments, communication, and training.
Drive continuous improvement through feedback loops and operational insights.
Partner with Product, Technology, Sales, and external stakeholders to deliver solutions.
Influence senior leaders and stakeholders to align on priorities, resources, and outcomes.
Act as a key liaison across multiple business lines.
Define OKRs and KPIs to measure success and drive performance.
Design and deliver reporting on portfolio health, performance, and outcomes to stakeholders.
Ensure delivery meets quality standards and targeted cycle times.
Serve as a subject matter expert in onboarding, implementation, and setup processes.
Provide guidance on technical, operational, and processing functions.
Interpret procedures and advise leadership on execution strategies for complex initiatives.